Customer Experience Supervisor, CS, SDR

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🕒 April 30

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Amorim Global

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🤝 B2B

👥 B2C

🏠 Real Estate

B2B • B2C • Real Estate

Amorim Global is a boutique international law firm and consultancy that provides legal, immigration and cross‑border business services to individuals and companies. The firm specializes in immigration and residency permits (including visas for retirees, skilled workers, entrepreneurs, digital nomads and investor visas), citizenship and document transcriptions, international family law (divorce, adoption, custody, child abduction), cross‑border dispute resolution and recognition of foreign decisions, and corporate internationalization services such as cross‑border incorporations, M&A support, tax planning, compliance, contracts and real estate investment advisory. Amorim Global operates with a global network and offers tailored solutions for both personal clients and corporate clients, with offices in Brazil and international partnerships.

📋 Description

• Performance and Quality Management: Oversee the day-to-day operations of CS and SDR teams, ensuring SLAs are met, superior service quality, and an optimized prospecting cadence. • Strategic Data Analysis: Monitor and analyze key metrics such as NPS, retention rate, lead volume, connection and qualification rates, turning data into actionable insights for continuous improvement. • Leadership and Conflict Resolution: Serve as the focal point for critical cases and escalations, providing exemplary technical and behavioral support to the team. • Process Optimization: Proactively identify bottlenecks in the customer journey and propose and implement concrete, innovative improvements. • Talent Development: Drive continuous growth of team members through structured feedback, individualized performance coaching, and technical training programs. • Strategic Alignment: Implement and review operational playbooks in collaboration with Sales and Marketing, ensuring cohesive alignment across acquisition, conversion, and retention, with a holistic view of the sales funnel.

🎯 Requirements

• Proven experience in Customer Success, SDR, or Sales. • Ability to manage multiple priorities and projects simultaneously. • Proficiency with CRM tools (e.g., HubSpot, Salesforce, or similar). • Analytical skills to interpret metrics, identify deviations, and make data-driven decisions. • Excellent written and verbal communication in Portuguese. • Advanced English — our clients and partners are global. • Experience in high-value services firms or consulting. • Experience implementing or revising playbooks.

🏖️ Benefits

• Corporate University