Account Manager

Job not on LinkedIn

🔥 1 hour ago

🦌 Connecticut, Ohio, +1 more states – Remote

🦌 Connecticut – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote

💵 $70k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Amplix

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

💼 Consulting

🤝 B2B

🏢 Enterprise

Consulting • B2B • Enterprise

Amplix is a technology advisory and managed services firm that helps organizations plan, procure, implement, and operate enterprise technology. They offer end-to-end services across the technology life cycle—strategy, evaluation & procurement, implementation, and managed services (branded Amplix Care)—and focus on domains such as customer experience (CX), artificial intelligence, network & infrastructure, unified communications, cloud solutions, security, business applications, and mobility. Amplix serves a range of industries including financial services, healthcare, retail, hospitality, manufacturing, construction, technology/SaaS/utilities, and state & local education (SLED). They have specialized capabilities for contact-center platforms (Genesys, Zoom, Five9, RingCentral, NICE CXone), emphasize cost optimization and vendor/contract management, and have pursued growth via acquisitions and security certifications (e. g. , SOC 2 Type II).

📋 Description

• Support existing customers to drive long-term satisfaction, retention, and growth • Meet customer KPIs defined in the Commission and Goal Plan • Strengthen and expand relationships within assigned accounts • Identify, address, and resolve customer satisfaction or expectation concerns • Track, manage, and renew client contracts • Align with customer initiatives and long-term objectives • Educate clients on industry trends and Amplix products and services • Conduct daily customer interactions through emails, calls, video meetings, in-person visits, 90-day reviews, training sessions, CCSM reviews, and QBR/EBRs • Accurately log customer activity in the CRM • Achieve monthly and annual sales goals across upsells, cross sales, one-time sales, and renewals • Maintain knowledge of Amplix solutions, value proposition, and differentiators • Coordinate, prepare, and deliver sales proposals and scopes of work • Build and maintain relationships with vendors and suppliers • Collaborate cross-functionally with Amplix departments to improve the customer experience

🎯 Requirements

• Bachelor's degree or equivalent combination of education and relevant experience • Minimum three (3) years of relevant experience when using the education/experience combination • Proven experience in sales, account management, or customer success • Proficiency in business software tools and platforms, including CRM systems, email communication, document creation, presentations, and data entry • Ability to maintain, back up, and manage essential digital records • Strong problem-solving and critical-thinking skills • Ability to navigate complex situations and interpret varied written, verbal, or visual instructions • Ability to travel up to 25%

🏖️ Benefits

• Discretionary bonus or sales commission may be offered • Remote work arrangement • Reasonable accommodations for individuals with disabilities • Opportunity to grow your career • Opportunity to make an impact at scale