Senior Sales Assistant

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🤑 Sales

🦅 H1B Visa Sponsor

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Ana Luisa

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

👥 B2C

🛍️ eCommerce

👗 Fashion

💰 Venture Round on 2018-01

B2C • eCommerce • Fashion

Ana Luisa is a jewelry brand known for its high-quality, hypoallergenic pieces that resist tarnishing and are ethically made. They offer a wide range of elegant accessories, including earrings, necklaces, bracelets, and rings, often designed in solid gold and sterling silver. The brand emphasizes customer satisfaction with features like free shipping, exchanges, and a 2-year warranty, making it a popular choice for everyday wear and gifting.

📋 Description

• Serve as the primary operational contact for an assigned portfolio of wholesale accounts • Communicate order status, availability, payments, shipping updates, and required documents • Build buyer relationships and anticipate needs ahead of selling windows and seasonal launches • Partner on account strategy, reorder opportunities, assortment gaps, and growth potential • Handle shipping extensions, reorders, returns, exchanges, and account escalations • Own the full order lifecycle from order placeholders through EDI transmission • Validate SKUs, pricing, quantities, order confirmations, and EDI orders • Track purchase orders through delivery and resolve shipment issues • Maintain master data and audit order data across systems • Track inventory and available-to-sell positions • Pull weekly retailer selling data, analyze trends, and review opportunities • Build and maintain Excel reports and dashboards translating sales results and KPIs into recommendations • Create, update, and maintain product listings and collections in Shopify and MarketTime • Generate product and collection barcodes and maintain product data integrity • Document and improve product setup processes • Organize and ship samples to buyers and maintain sample logs • Prepare for, execute, and follow up on 6–8 trade shows and markets annually • Coordinate line sheets, samples, order writing, logistics, leads, and market orders • Conduct outreach to prospective wholesale accounts and support onboarding • Maintain internal CRM boards • Support the Wholesale Support Manager and lead special projects • Serve as a subject matter expert on wholesale order processes, EDI, and platforms • Recommend and implement process improvements • Collaborate with Production, Operations, Merchandising, and Sales

🎯 Requirements

• Must be located in Eastern or Central Timezone • 4–6 years of experience in wholesale, sales support, retail operations, or order management, ideally in jewelry, accessories, or fashion • Advanced working knowledge of EDI and the wholesale order lifecycle • Strong analytical skills and comfort reading sales results and KPIs • Advanced Excel skills • Experience with Shopify, MarketTime, and NuORDER is a plus • Proven ability to manage buyer relationships and resolve escalations independently • Excellent written and verbal communication with buyers and internal teams • Highly organized and detail-oriented, able to juggle multiple projects and deadlines • Proactive when planning ahead, responsive when things change, and collaborative by default • Experience mentoring or training teammates is preferred • Ability to travel to 6–8 trade shows per year

🏖️ Benefits

• Sustainable, ethically produced jewelry mission • Travel to 6–8 trade shows and markets per year

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