Retention Coach

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Apprentify

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

🤝 B2B

💰 Debt Financing - Apprentify on 2022-02

Education • B2B

Apprentify is a UK-based training and apprenticeship provider that builds AI, data, cyber and digital skills for individuals and employer teams. It delivers government-funded apprenticeship programmes and short courses (from two-day AI accelerators to multi-month Level 3–5 apprenticeships and leadership units), partners with organisations to design bespoke employer-aligned learning, and helps employers navigate funding and apprenticeship levy options. Apprentify is the founding member of the Apprentify Group and focuses on upskilling businesses to close AI and digital skills gaps across organisations.

📋 Description

• Support learners at risk of withdrawing, falling behind or becoming disengaged from their apprenticeship • Manage a caseload of at-risk learners • Conduct structured intervention conversations to identify root causes and agree recovery plans • Help learners overcome workload, confidence, wellbeing, employer-support and personal challenges • Use coaching techniques, motivational interviewing and persuasive communication to prevent withdrawals • Challenge withdrawal requests where appropriate and explore options before learners leave their programmes • Develop completion plans and encourage progress towards Gateway and End Point Assessment where applicable • Support Break in Learning processes and help learners return to learning • Collaborate with Coaches, Performance Managers, Customer Success teams and employers • Maintain accurate learner records and monitor engagement and risk indicators • Contribute to case reviews and improve retention strategies • Ensure interventions meet funding, compliance and audit requirements • Report to the Retention Manager

🎯 Requirements

• Experience in apprenticeship coaching, learner support, student services, retention, customer success or another learner-facing environment • Experience managing sensitive conversations with disengaged, dissatisfied or withdrawing individuals • Strong coaching, questioning and motivational interviewing skills • Excellent communication and influencing skills • Ability to build trust and rapport with learners from diverse backgrounds while balancing empathy with accountability • Strong organisational and caseload management skills • Confidence using learner data, engagement metrics and risk indicators • Resilience and professionalism in emotionally challenging conversations and complex learner situations • Collaborative approach with coaches, employers, Performance Managers and wider delivery teams • Strong attention to detail and accurate learner-record maintenance • Ability to meet funding, compliance and audit requirements • Experience within apprenticeships, further education or another regulated learning environment (nice to have) • Experience using Aptem, BUD, OneFile or similar learner management systems (nice to have) • Knowledge of apprenticeship funding requirements, Break in Learning processes and learner compliance (nice to have) • DBS Check required for all candidates

🏖️ Benefits

• 25 days annual leave (plus bank holidays), increasing with length of service • Private medical insurance • Birthday Leave + Volunteer Day • Hybrid working with regular collaboration days in our Wilmslow HQ • Ongoing professional development and leadership support • Enhanced family leave policies • Access to mental health and wellbeing support • Benefits portal with access to 700+ deals • Regular company-wide events and team socials