Senior Manager, Customer Success

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Revalize

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🍽️ Food & Beverage

💼 Consulting

🏭 Manufacturing

💰 Private Equity Round on 2021-11

Food & Beverage • Consulting • Manufacturing

Revalize is a company that provides a comprehensive suite of Configure, Price, Quote (CPQ) and data analytics software solutions primarily for the food equipment and supplies (FES) industry. They offer a range of products under the AutoQuotes (AQ) brand, including AQ CPQ, AQ Design Solutions, AQ Insight Pro, AQ Pay, and AQ Products API. These tools help manufacturers, dealers, sales representatives, and consultants simplify their sales processes, improve collaboration, and increase efficiency. Revalize's solutions focus on data visualization, analytics, and multi-channel payment processing to enhance performance and productivity in managing quotes and sales for FES products.

📋 Description

• Lead and mentor a team of Customer Success Managers • Drive customer retention, adoption, and long-term customer growth • Develop and implement churn mitigation strategies • Achieve price increase and retention targets for each brand • Forecast renewal risk to support GRR and revenue projections • Partner with cross-functional teams to ensure a seamless post-sale customer experience • Drive upgrades within the customer base • Monitor and proactively address revenue risks • Champion recurring cadences for key brands to remediate known revenue risks • Support executive-level engagement with top accounts • Reinforce strategic alignment and value realization • Drive continuous improvement initiatives across the customer lifecycle • Optimize retention strategies

🎯 Requirements

• Bachelor’s degree, or equivalent practical experience • 7+ years of experience in Customer Success, Account Management, or related client-facing role within the software/SaaS industry • Experience managing and negotiating commercial contracts • 3+ years of people leadership experience managing individual contributors in Customer Success or similar function • Proven track record of achieving retention goals in a subscription-based software environment • Strong analytical and problem-solving skills • Ability to interpret customer health metrics and drive data-informed decisions • Excellent communication and executive presence • Ability to influence internal stakeholders and engage with senior-level customer contacts • Ability to work in a fast-paced, dynamic, and AI-driven environment • Ability to adapt quickly to change and drive innovation

🏖️ Benefits

• PTO • Sick leave • Parental leave • Medical insurance • Dental insurance • Vision insurance • 401(k) plan • Health Savings Account • Life insurance • Employee Assistance Program • Bonus eligibility • Remote work