Training & Development Manager – Leadership Team

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Ascension Business Solutions LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

Ascension Business Solutions LLC is a provider of virtual assistant services that specialize in supporting home care agencies and healthcare organizations with administrative operations. They offer recruiter, scheduler, intake coordinator, virtual receptionist, after-hours/on-call support, and data migration services, emphasizing cost savings (50–60%), HIPAA-compliant data security, and tailored onboarding and training. Their services are positioned to reduce administrative burden, improve operational efficiency, and allow clients to focus on patient care.

📋 Description

• Lead Day 1 to Day 3 fundamentals training and oversee the complete 17-day training lifecycle • Manage trainee progress and make final readiness decisions at the Day 3, Day 10, and Day 17 checkpoints • Ensure training delivery, assessments, and readiness standards align with ABS KPIs, non-negotiables, SOPs, and client expectations • Coach and support trainers and trainees • Address performance or behavioral concerns and document required interventions • Endorse client-ready virtual professionals to Client Success for onboarding • Coordinate replacement endorsements with Client Relations • Recommend retraining, continued development, or training termination when standards are not met • Provide post-go-live coaching, emergency retraining, client-specific crash training, and support for escalated performance concerns • Maintain and improve training materials, role-based checklists, assessments, and SOPs • Prepare weekly KPI reports, readiness and endorsement lists, replacement analyses, and consolidated management updates • Partner with HR, Operations, Client Success, and Client Relations to strengthen trainee readiness and workforce availability

🎯 Requirements

• Bachelor's degree in Human Resource Management, Education, Psychology, Business Administration, or a related field • At least three years of experience in training, learning and development, quality, operations, or a related people-development function • Experience managing end-to-end training programs, structured onboarding, and trainee readiness • Strong knowledge of performance evaluation, coaching, retraining, facilitation, and written communication • Skilled in addressing performance concerns, managing escalations, and making objective readiness decisions using assessments, documented observations, KPIs, and established standards • Strong organization, collaboration, reporting, SOP development, and leadership skills • Reliable computer • Stable internet connection • Backup connectivity • Professional remote workspace • Proficiency with Google Workspace, Slack, Zoom, and project management tools is a nice-to-have • ClickUp experience is an advantage • Experience in home care, healthcare staffing, business process outsourcing, or virtual workforce training is an advantage • Familiarity with AxisCare, WellSky, or similar home care platforms is helpful but not required

🏖️ Benefits

• Paid training and structured onboarding • Fully remote work setup • Company-issued laptop • Noise-canceling headset • HMO health coverage (subject to eligibility guidelines) • Paid Time Off (PTO) • Performance-based annual salary increases • Additional bonuses after 6 months of tenure • Structured, long-term employment opportunity supporting stability, growth, and professional development • Collaborative leadership team • Professional development • Not a short-term or gig-based arrangement