Service Delivery Manager

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Ascension

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Ascension is one of the nation’s leading non-profit Catholic health systems focused on delivering compassionate, personalized care with special attention to vulnerable populations. In FY2025 Ascension reported providing $1. 7 billion in care for persons living in poverty and other community benefit programs plus $1. 8 billion of unreimbursed care for Medicare patients. Operating across 16 states and the District of Columbia, its network includes about 97,300 associates, 25,300 aligned providers, 90 wholly owned or consolidated hospitals and ownership interests in 29 additional hospitals; Ascension also operates 22 senior living facilities and a variety of other care sites (including home health and health clinics). Its specialties include medical services, nursing, health system operations, and healthcare technology, all grounded in its faith-based mission to bring health, healing and hope to all.

📋 Description

• Oversee the daily delivery of clinical imaging services by managed service providers to ensure maximum system availability and minimal disruption to clinical teams • Act as the primary escalation point for critical service incidents and root cause analyses to safeguard patient imaging workflows • Audit provider performance against contractual service level agreements to drive continuous vendor accountability and financial alignment • Partner with cross-functional IT and vendor teams to streamline application capacity planning, system upgrades, and risk management protocols • Manage operational budgets and validate vendor invoicing to ensure high-quality imaging technology delivery aligned with organizational goals

🎯 Requirements

• High school diploma equivalency with 3 years of cumulative experience, or Associate's degree/Bachelor's degree with 2 years of cumulative experience, or 7 years of applicable cumulative job-specific experience required • 3 years of leadership or management experience preferred • 3 years of dedicated Healthcare IT experience, specifically supporting clinical imaging applications or medical systems preferred

🏖️ Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options • Employer-matched 403(b) • Retirement planning and hardship resources • Disability and life insurance • Pro-rated paid time off (PTO) and holidays • Ascension-paid tuition (Vocare) • Tuition reimbursement • Ongoing professional development and online learning • Employee Assistance Program • Counseling and peer support • Spiritual care and stress management resources • Parental leave • Adoption assistance and family benefits • Optional legal and pet insurance • Transportation savings • Eligible for an annual bonus incentive