Manager, Human Resources Service Center

Job not on LinkedIn

🔥 2 minutes ago

🐊 Florida, Minnesota, +1 more states – Remote

🐊 Florida – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote

💵 $70k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ascensus

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2000

💼 Consulting

🛡️ Insurance

💸 Finance

💰 Secondary Market on 2019-02

Consulting • Insurance • Finance

Ascensus is a company that values its people and emphasizes a culture guided by principles such as integrity, quality, and a commitment to high standards. It provides administrative and recordkeeping services, focusing on helping individuals achieve financially secure retirements and ensuring quality education for children. Ascensus is dedicated to diversity, inclusion, and providing equal opportunities, making it a rewarding place to work. The company also offers a wide range of benefits to its employees, including student loan refinancing and healthy living programs.

📋 Description

• Lead the overall HR Service Center operating model and ensure high-quality inquiry support • Monitor service performance and associate experience metrics • Provide leadership oversight for complex, sensitive, or high-risk issues • Partner with HR leadership and HR Business Partners • Ensure smooth handoffs and escalations between support levels • Lead, coach, and develop HR Service Center associates directly or through dotted lines • Set expectations, performance goals, and accountability • Build a service-oriented culture focused on responsiveness, accuracy, and professionalism • Standardize and document HR service processes and knowledge content • Identify opportunities to automate inquiries using AI Agents in partnership with HRIS • Ensure service delivery aligns with HR policies, legal requirements, and risk standards • Support enterprise initiatives involving M&A • Adopt, protect, and embrace emerging technologies, platforms, and evolving practices • Protect, secure, and properly handle confidential Ascensus and client data • Lead the team through direct reports and dotted-line relationships

🎯 Requirements

• Bachelor’s degree in Human Resources, Business, or a related field • 5+ years of progressive HR experience • 2+ years leading HR service delivery, shared services, or associate support teams • Strong understanding of HR policies, processes, and fundamentals • Experience managing multi-tiered service models (Level 1–3) • Experience in a shared services or global environment • Preferred HR certification or advanced degree • Strong service mindset with sound judgment • Clear communicator who builds trust with employees and leaders • Data-driven and focused on continuous improvement • Comfortable operating at both strategic and operational levels • For virtual remote positions, ability to maintain an uninterrupted virtual workspace • Family care in place during business hours • Internet work speed of 25 Mbps or better for individual use

🏖️ Benefits

• 401(k) match • Medical insurance • Dental insurance • Vision insurance • Paid Time Off • Virtual remote work arrangement • Internet work speed requirement support/expectation of 25 Mbps or better • Uninterrupted virtual workspace • Family care in place during business hours

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