Support Systems Engineer

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $100k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

Ashby is a software development company that specializes in providing hiring solutions for high-growth companies. Their platform enables teams of all sizes to manage an efficient and effective hiring process, helping organizations achieve their ambitious growth targets. Notable clients include Opendoor, Figma, Notion, Deel, and Modern Treasury.

📋 Description

• Own implementation of new systems, tools, and workflows from planning and pilot through full rollout • Configure systems, migrate data, and integrate existing tools • Design routing logic, SLAs, escalation paths, and reporting • Develop and lead change-management plans with communication, training, and structured feedback • Serve as long-term administrator for Support systems • Own configuration, automations, workflow improvements, and governance in partnership with IT • Document system architecture, administration processes, and escalation paths • Evaluate tools and integrations, recommend solutions, and manage vendor commitments • Partner with Workforce Management, QA, and Support Training on capacity planning, reporting, and technical workflows • Advise on Support tooling and prioritize systems improvements with Support Leadership

🎯 Requirements

• Hands-on experience implementing or administering a support ticketing system such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable platform • Experience owning a support-system migration or implementation from scoping through go-live and beyond • Vendor evaluation experience, including assessment frameworks, demo evaluation, and holding vendors to commitments • Understanding of Support workflows, including routing, SLA and priority configuration, queue management, escalation paths, and reporting • Understanding of integrations, APIs, and data migration sufficient to work through technical requirements with engineers • Experience guiding teams through system or workflow changes, including communication, training, and structured feedback • Ability to build working relationships with Workforce Management, QA, Engineering, and Support Leadership • Experience running support systems for a B2B SaaS product • Must be able to work from the United States or Canada

🏖️ Benefits

• 10-year exercise window for stock options • Unlimited PTO with four weeks recommended per year • Twelve weeks of fully paid family leave in the US • $1,200 annual learning and professional-development budget • One-time $2,000 home-office setup budget • Company-provided laptop • Extended health benefits for you and your dependents, subject to availability • Annual company offsite, team offsites, local meetups, and virtual events • International employees receive statutory benefits and, where available, employer-paid supplemental health coverage

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