Director – Process Improvement and Operational Excellence

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $135k - $180k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Astound Broadband

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Connecting you to a world of possibilities with our award-winning internet service and 24x7 local customer support. Visit astound.com to get started.

📋 Description

• Lead consumer-focused process improvement initiatives across telecommunications operations • Develop, standardize, and scale continuous improvement methodologies • Define program scope, implementation approach, evaluation cadence, and program infrastructure • Design communication strategies to drive awareness and adoption of improvement initiatives • Identify and secure resources, gain agreement on opportunities, and prioritize initiatives across consumer operations • Coordinate with network engineering, field operations, customer care, provisioning, billing, and other telecommunications groups • Manage the portfolio of process improvement projects, training programs, and coaching plans • Develop managers and staff in Lean principles through coaching, education, and project leadership • Apply process improvement methodologies to define outcomes, analyze processes and data, identify root causes, develop plans, test recommendations, and measure results • Partner with Learning and Development to establish and maintain education and coaching frameworks • Develop telecommunications-specific process improvement curriculum and materials • Facilitate process improvement workshops and deliver presentations and training • Support and advance Astound’s Inclusion and Belonging work • Perform other duties as assigned

🎯 Requirements

• High School Diploma or equivalent required • Bachelor’s degree in a related field preferred, or an equivalent combination of education and experience • 8+ years of experience in telecommunications • 4+ years of management-level experience • Demonstrated experience driving enterprise or large-scale operational improvement programs • Strong understanding of telecommunications operations, including network operation and engineering, field service and installation, customer service/contact center operations, billing and provisioning systems, service assurance and network performance, and regulatory and compliance frameworks • Strong understanding of telecommunications revenue drivers, cost structures, and operational KPIs • Proven ability to design, implement, and scale process improvement programs • Expertise in Lean, Six Sigma, or related continuous improvement methodologies • Strong analytical and data-driven decision-making skills • Ability to influence and lead in a matrixed, cross-functional environment • Excellent communication and executive presentation skills • Demonstrated ability to lead change, drive adoption, and deliver measurable results

🏖️ Benefits

• 401k retirement plan, with employer match • Insurance options including: medical, dental, vision, life and STD insurance • Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization • Floating Holiday: 40 hours per year • Paid Holidays: 7 days per year • Paid Sick Leave • Tuition reimbursement program • Employee discount program • Opportunities for bonus, benefits, commission, and sales incentives if applicable • Personalized training, coaching, and a supportive work environment • Rewards and recognition programs