Senior Business Operations Coordinator

Job not on LinkedIn

🔥 14 hours ago

🌽 Illinois, New Jersey, +4 more states – Remote

🌽 Illinois – Remote 🏖️ New Jersey – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $26 - $30 / hour

⏰ Full Time

🟠 Senior

⚙️ Business Operations

👻 Ghost score 0%

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Astound Broadband

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Connecting you to a world of possibilities with our award-winning internet service and 24x7 local customer support. Visit astound.com to get started.

📋 Description

• Support the National Sales team through operational services across billing, project coordination, and vendor management • Partner with cross-functional stakeholders to maintain end-to-end workflow continuity, strengthen communication, and reduce duplication • Collect and analyze operational data to identify trends, generate reports, and inform decision-making • Analyze and optimize business processes, identify improvement areas, and implement new procedures • Facilitate communication between departments, resolve operational issues, and coordinate with stakeholders at all levels • Coordinate with outside sources to ensure submitted data accurately reflects performance • Recommend process improvements for current and future metrics collection systems • Provide business analysis support and assist with business requirements documentation • Educate and promote continuous improvement by partnering with process owners/champions • Perform other duties as assigned

🎯 Requirements

• Rapidly acquire and apply new knowledge, including end-to-end operational understanding of telecommunications ordering, service provisioning, billing/accounting workflows, and project management principles • Leverage Microsoft Copilot to enhance business operations efficiency • Strong organizational discipline with exceptional attention to detail, follow-through, and ownership of deliverables • High proficiency in verbal and written communication, with strong interpersonal skills • Ability to manage competing priorities and multitask effectively in fast-paced, dynamic environments • Advanced computer literacy with hands-on experience using Access, Excel, PowerPoint, Smartsheets, Tableau, and QGIS • Extensive data analytics experience with large, complex datasets, including sales pipeline management, revenue analysis, forecasting, and churn reporting • Minimum of 2 years of experience in business analysis, process mapping, and business operations design • Experience supporting telecommunications order-to-bill processes, including ordering/provisioning, billing, invoicing, and credits/adjustments • Working knowledge of service delivery/provisioning concepts, including circuit IDs, install milestones, MACDs, and service activation • Strong Excel skills, including pivot tables, lookups, and data validation • Experience building repeatable reporting/dashboards, such as Tableau or similar • Experience with CRM and/or order management/billing systems, such as SugarCRM, ICOMS, Netcracker, or comparable platforms • Ability to document and improve workflows, including SOPs, RACI, process maps, and cross-functional handoffs • Bachelor's degree or equivalent experience

🏖️ Benefits

• 401k retirement plan, with employer match • Insurance options including: medical, dental, vision, life and STD insurance • Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization • Floating Holiday: 40 hours per year • Paid Holidays: 7 days per year • Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws • Tuition reimbursement program • Employee discount program • Personalized training and coaching • Rewards and recognition programs