Client Success Specialist

🔥 17 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ataraxis AI

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Ataraxis AI is transforming cancer care through its innovative artificial intelligence solutions focused on precision medicine. The company has developed pioneering AI-native technologies that integrate multi-modal patient data to enhance diagnosis, prognosis, and treatment selection for cancer patients, with a significant initial focus on breast cancer through its Ataraxis Breast platform. Their advanced tools provide faster, more accurate assessments of cancer aggressiveness and treatment response, improving outcomes for patients by identifying risks and suitable therapies within 24 hours.

📋 Description

• Serve as the primary contact for physicians, labs, hospitals, patients, and internal teams via phone, email, or web • Address questions about tests, services, billing, and order status • Collaborate with Sales and clients to resolve missing or incomplete data and ensure timely delivery of test results • Maintain detailed and accurate documentation of communications, actions, and follow-ups • Research and resolve escalated issues, identify root causes, and communicate outcomes to customers and internal stakeholders • Stay knowledgeable about Ataraxis oncology tests, including sample requirements, workflows, and documentation needs • Support process improvements and special projects that enhance efficiency, quality, or customer satisfaction

🎯 Requirements

• Bachelor’s degree preferred, or an equivalent mix of education and hands-on experience • 1-2+ years of client-facing or customer support experience, ideally within diagnostics, biotech, or healthcare • Proficient in Salesforce, Microsoft Office, and general data management or CRM systems • Excellent written and verbal communication skills, with the ability to tailor messaging for physicians, patients, and internal teams • Strong organizational and time management abilities; able to prioritize multiple tasks in a fast-paced environment • Demonstrated problem-solving skills with sound judgment and attention to detail • Works effectively in cross-functional teams, maintaining professionalism and a positive attitude under pressure • Flexible and adaptable to changing business priorities and operational demands • Must answer the application question regarding sponsorship for employment visa status in the United States