Manager, Learning Innovation – Enablement

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Availity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Secondary Market on 2021-07

Healthcare • Consulting • Logistics

Availity is a leading health information network that connects payers, providers, and technology partners in the healthcare industry. By facilitating over 13 billion clinical, administrative, and financial transactions annually, Availity streamlines payer-provider collaboration and enhances patient care through an integrated provider engagement platform. The company's solutions leverage artificial intelligence and interoperability to automate processes such as prior authorizations, revenue cycle management, and payment accuracy, ultimately reducing costs and improving efficiency across the healthcare ecosystem.

📋 Description

• Define and execute a forward-looking training strategy aligned with product adoption, customer success, and business growth objectives • Design and evolve a scalable learning ecosystem using AI-enabled personalization, digital-first learning, and emerging technologies • Lead development of modular, reusable, role-based training content aligned with evolving product capabilities • Drive adoption of AI-powered learning solutions, personalized learning paths, content recommendations, and workflow automation • Standardize and optimize virtual, on-demand, blended, and instructor-led training delivery • Monitor program performance using adoption, onboarding, customer success, support reduction, and ROI metrics • Partner with Product, Engineering, Customer Success, Sales, and Marketing to embed training into customer journeys and product experiences • Lead, coach, and develop a high-performing learning team • Foster innovation, accountability, and continuous improvement • Transform traditional training into engaging, scalable customer learning solutions that drive product adoption, retention, and customer success

🎯 Requirements

• 7+ years of experience in training, learning and development, enablement, or customer education programs • Experience designing and scaling training initiatives within technology-driven organizations • Demonstrated success leading teams and driving cross-functional programs from strategy through execution • Strong analytical skills using data and KPIs to measure program effectiveness and drive continuous improvement • Understanding of adult learning principles and engaging learning experience design for diverse audiences • Experience developing digital, virtual, and blended learning solutions for varied customer needs • Exceptional communication, collaboration, and stakeholder management skills • Highly organized, balancing strategic initiatives with operational execution • Experience leveraging AI and emerging technologies for personalized learning and training effectiveness • Knowledge of healthcare, healthcare technology, or highly regulated industries • Experience with learning management systems, learning experience platforms, digital adoption platforms, or similar technologies • Familiarity with customer journey mapping and training aligned with adoption and success milestones • Must be able to use a camera for all virtual meetings • Must pass a drug test before beginning employment • Must meet United States employment eligibility verification requirements • Sponsorship in any form is not available

🏖️ Benefits

• Competitive salary • Bonus structure • Generous HSA company contribution • Healthcare benefits • Vision benefits • Dental benefits • 401k match program available on day one • Unlimited PTO for salaried associates • 9 paid holidays • Hourly associates start at 19 days of PTO • Wellness reimbursement up to $250/year for gym memberships, racing events, weight management programs, etc. • Education reimbursement • Paid Parental Leave for birth and adoptive parents • Casual dress / jeans permitted • Diversity & Inclusion teams • Young Professionals Group • She Can Code IT group • Continuous learning resources and experts • Opportunities for growth • Community volunteering and charitable engagement