Senior Manager, Patient Support Engagement

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Elligo Health Research

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $135M Series E on 2021-09

Consulting • Logistics • Healthcare

Elligo Health Research is a company that facilitates clinical trials by bridging the gap between research and healthcare. They provide essential tools and services such as patient recruitment, engagement, and innovative technologies, including their proprietary IntElligo® system. With access to a vast network of healthcare and research sites, Elligo supports sponsors, clinical trial sites, and patients in navigating the complex landscape of clinical research across a wide range of therapeutic areas.

📋 Description

• Oversee and direct operational objectives for clinical research patient enrollment • Lead a team of recruiters to ensure recruitment of clinical trial patients • Attend health fairs and support local company branding • Manage typically 3–5 recruitment and retention projects • Lead internal marketing team members to meet project milestones • Delegate projects and tasks based on deliverables and team utilization • Participate in internal project kick-off meetings • Maintain knowledge of clinical research studies, diagnoses, medical terminology, protocols, and exclusions • Coordinate activities and deliverables of study team members • Provide courteous and efficient service to patients, potential subjects, physicians, sponsors, sites, and internal stakeholders • Develop recruitment and retention strategies based on protocols, advertisements, and collaborating physicians • Manage recruitment activities for enrolling protocols • Create and lead marketing campaigns for clinical studies • Coordinate media buys and other advertising tactics with vendors • Analyze patient recruitment trends and adjust campaigns • Develop content and scripts for patient recruitment and outreach • Track, report, and analyze marketing and advertising metrics related to recruitment and enrollment • Collaborate with sites to assist in clinical trial participant enrollment • Manage recruiter and patient outreach operations • Monitor efficiency and maintain appropriate utilization rates • Update internal reporting and project management tracking systems • Monitor employee productivity and provide coaching and feedback • Assess employee performance and identify improvement areas • Set performance goals and deadlines aligned with company and departmental objectives • Ensure business goals, deadlines, and performance standards are met • Recommend new employees to TalentServices based on performance assessments • Ensure adherence to legal and company policies and partner with TalentServices on disciplinary actions when needed

🎯 Requirements

• Experience working with EMRs preferred • BA in a related field • 5–10 years of managerial experience • Experience with clinical trial management systems • Proven expertise executing project plans, timelines, and budgets • Ability to travel as needed • Strong proficiency in Microsoft Office programs, including Outlook and Word, and web applications • Exceptional organizational skills and attention to detail • Excellent verbal and written communication skills • Well-developed interpersonal skills and ability to work independently and collaboratively • Ability to engage effectively with people • Ability to handle multiple tasks simultaneously and adapt to changing responsibilities and workloads • Professionalism, urgency, self-motivation, and strong work ethic • High degree of integrity and ability to maintain confidentiality under HIPAA guidelines • Ability to work with functional groups and employees at different levels • Proactive and timely follow-up skills • Ability to organize timelines and follow up with stakeholder needs • Ability to build and maintain relationships with internal and external stakeholders • Self-motivated ability to complete tasks independently and collaborate on solutions • Working knowledge of Good Clinical Practice guidelines and federal research regulations • Familiarity with clinical trial terminology and practices • Ability to manage multiple tasks, evaluate unpredictable scenarios, and achieve project timelines while applying study protocols • Strong computer skills, including CTMS, EDMS, Excel, and Word • Experience with Google Analytics, Google AdWords, Salesforce, Microsoft Suite, project management software, and NetSuite preferred • BA in a related field • Understanding or experience with patient recruitment campaigns in a clinical research setting preferred • Up to 20% travel may be required • Ability to work weeks that may exceed 40 hours when business needs require

🏖️ Benefits

• Fully remote position • Up to 20% travel may be required to support the position’s responsibilities • Equal employment opportunity and non-discrimination policy