Support Technician, Tier 1

🔥 2 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

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Axiom

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2002

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Axiom is a trusted IT partner with over 22 years of experience, specializing in IT projects, help desk services, and managed services, particularly focused on supporting businesses in their journey to CMMC compliance. As one of the first Managed Service Providers in the United States to achieve CMMC Level 2 Certification, Axiom prides itself on not only solving IT problems but also preventing them through education and adherence to best practices for its clients, many of whom are government contractors.

📋 Description

• Configure, deploy, and install Windows desktop and laptop workstations. • Perform workstation replacements, upgrades, and migrations. • Configure Microsoft 365 accounts, Outlook, OneDrive, Teams, and related applications. • Join computers to Microsoft Entra ID (Azure AD) or Active Directory domains. • Install and configure business software and peripherals. • Document work performed and maintain accurate client records. • Utilize ConnectWise Manage. • Use NinjaOne (Ninja RMM). • Troubleshoot basic Windows, networking, and Microsoft 365 issues. • Provide professional onsite and remote customer support. • Escalate complex issues. • Follow SOPs.

🎯 Requirements

• Minimum 1 year of experience working for an MSP. • Experience with ConnectWise Manage preferred. • Experience with NinjaOne (Ninja RMM) preferred. • Proficient with Microsoft 365. • Knowledge of Windows 11. • Familiarity with Active Directory and Microsoft Entra ID. • Basic networking knowledge. • Excellent customer service.

🏖️ Benefits

• Health Care Plans (Medical, Dental & Vision) • Retirement Plan and Matching (Simple IRA) • Paid Time Off (Vacation, Sick, and Public Holidays) • Full-Remote Work from Home