RCM Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AxisCare Home Care Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

AxisCare Home Care Software is a leading provider of software solutions designed specifically for home care agencies. Their platform offers a comprehensive suite of features including caregiver management, electronic visit verification (EVV), scheduling, billing, and reporting tools to enhance operational efficiency and improve caregiver satisfaction. AxisCare is dedicated to supporting agencies of all sizes in delivering exceptional care to clients while streamlining their business operations.

📋 Description

• Own the post-sale relationship for an assigned portfolio of RCM customers, with accountability for satisfaction, retention, and growth • Lead the sales-to-success handoff and ensure continuity throughout the customer journey • Conduct post-sales/pre-onboarding alignment with Sales • Introduce yourself during onboarding and maintain a consistent customer presence • Hold post-onboarding/pre-testing readiness check-ins • Lead post-testing/pre-billing go-live calls covering cadence, escalation paths, responsibilities, and expectations • Execute structured engagement cadences, including 30/60/90-day check-ins, weekly post-go-live check-ins, and quarterly business reviews • Set expectations around responsibilities, escalation paths, and early-stage billing experiences • Monitor accounts proactively, surface issues early, and coordinate timely resolution across internal teams • Manage billing, onboarding, and product-experience escalations with clear ownership, deadlines, and communication • Track and report customer health metrics, including retention, CSAT, ticket volume, resolution time, and churn indicators • Partner with Sales and Operations to identify expansion opportunities and support renewals • Maintain accurate records of customer interactions, action items, and account status in internal systems • Translate recurring customer themes into actionable feedback for Operations, Product, and Sales leadership • Report to the SVP of RCM Operations

🎯 Requirements

• Experience in home care or home health • 3+ years in customer success, account management, or a similar client-facing role • Demonstrated ownership of a customer portfolio with accountability for retention and/or growth • Proven ability to manage escalations and coordinate across cross-functional teams • Strong communication, documentation, and follow-through • Comfortable working with data to assess account health and identify trends • Familiarity with RCM workflows and payer-related operations (VA/Medicaid a plus) • Experience running CSAT/NPS programs or customer health scoring frameworks • Experience working with support/product workflows (e.g., Jira ticketing) • Background in SaaS or services-led customer success environments • Manual dexterity required to use a desktop computer and peripherals • Proficiency/utilization of Asana, Zendesk, Confluence, ChurnZero, HubSpot, and email • Ability to conduct camera-on videoconferencing for customer calls

🏖️ Benefits

• Competitive salary and comprehensive benefits package • Opportunities for professional growth and career development • Flexible work arrangements, including remote work options • Health, dental, and vision insurance • 401(k) plan with company matching • Company-provided laptop and other needed computer equipment