Senior Manager, Outsourced Payroll – ADP RUN

🔥 17 hours ago

🌽 Illinois, Ohio, +3 more states – Remote

🌽 Illinois – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $70.3k - $169.9k / year

⏰ Full Time

🟠 Senior

🧾 Payroll

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Baker Tilly US is a professional services firm offering accounting, assurance, tax, and business advisory services. The company provides a wide range of services, including cybersecurity, artificial intelligence consulting, ESG and sustainability advisory, and risk advisory. Baker Tilly serves numerous industries such as construction, energy, healthcare, higher education, and real estate by offering industry-specific insights and solutions. It is also part of the Baker Tilly International network, the 10th largest accountancy and advisory network globally.

📋 Description

• Lead the ADP RUN or ADP Workforce Now (WFN) outsourced payroll service delivery group • Own overall performance and day-to-day leadership of the assigned service line and full client portfolio • Establish operating priorities, service expectations, escalation protocols, and performance standards • Resolve complex payroll escalations and client problems with internal specialists, ADP, and other partners • Monitor service delivery trends and implement scalable process improvements, controls, and quality standards • Own client satisfaction, retention, and relationship expansion, including maintaining a 90% or better year-over-year renewal rate • Lead executive-level client conversations, recurring business reviews, and recovery plans for at-risk relationships • Identify and pursue opportunities to expand existing client relationships through additional Baker Tilly services • Lead, coach, and develop Account Managers and their teams • Directly manage at least two Account Managers, each supervising approximately 4-8 employees • Set expectations, coach performance, support career development, and build succession and coverage plans • Manage group capacity, staffing, margins, pricing, proposals, new business activity, and recurring client governance • Evaluate scope, effort, staffing, delivery risk, out-of-scope work, and recurring inefficiencies • Lead or participate in new and recurring business calls • Develop pricing, scope assumptions, staffing models, and proposals with firm leadership and business development resources • Support transition of sold work into implementation and ongoing service delivery • Maintain current knowledge of payroll practices, multi-state compliance, ADP RUN and/or ADP Workforce Now capabilities, and firm service offerings • Participate in continuing education and share relevant knowledge with the team • Perform other responsibilities consistent with the role

🎯 Requirements

• Minimum of eight (8) years of experience leading, coaching, and mentoring teams, including direct management of people managers • Bachelor's degree required • Certified Payroll Professional (CPP) certification required • Advanced proficiency in ADP RUN and/or ADP Workforce Now (WFN), with the ability to lead complex payroll issue resolution • Demonstrated leadership of a client service portfolio, including client retention, service recovery, recurring business reviews, and executive-level communication • Proven ability to manage capacity, staffing, utilization, pricing, scope, and account margins in a professional services environment • Experience identifying and advancing cross-service opportunities that expand existing client relationships • Strong payroll knowledge, including multi-state processing, controls, compliance, reconciliations, and vendor coordination • Excellent problem-solving, judgment, organization, project management, negotiation, and written and verbal communication skills • Ability to translate operational and financial data into clear decisions, priorities, and action plans • Advanced Microsoft Office skills, especially Excel; ability to learn and use firm and client systems • Commitment to exceptional client service, quality, ethical conduct, continuous improvement, and timely execution

🏖️ Benefits

• Compensation and benefits package to eligible employees

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