Senior Implementation Manager

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bankjoy

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏦 Banking

💳 Fintech

☁️ SaaS

💰 $12.5M Series A on 2020-09

Banking • Fintech • SaaS

Bankjoy is a company that provides a comprehensive digital banking solution tailored for banks and credit unions. Their offerings include mobile and online banking, online account opening, online loan applications, statements, and a conversational AI chatbot called 'Joy. ' Bankjoy aims to deliver a seamless and integrated digital banking experience for both retail and business banking customers. They focus on providing fast and elegant online processes for loan applications and account opening, as well as a consistent user experience through their security-enhanced platform.

📋 Description

• Own complex client implementations from sales handoff and discovery through configuration, testing, launch, stabilization, and transition to Support and Client Success • Translate contracted scope into requirements, gap analysis, milestones, dependencies, owners, and acceptance criteria • Resolve gaps early and manage changes to scope and delivery commitments • Lead kickoff meetings, working sessions, and client status calls • Explain product limitations and core-specific requirements to technical and nontechnical client teams • Coordinate core providers, third-party vendors, Product, Engineering, QA, Operations, and implementation colleagues • Configure and validate client environments through Bankjoy’s admin tools • Document client settings, integration prerequisites, data requirements, and known limitations • Maintain Smartsheet plans and the Implementation Status sheet with dates, owners, risks, decisions, and weekly status updates • Escalate blockers with proposed recovery plans • Lead user acceptance testing, client training, and defect triage • Reproduce issues and distinguish configuration or data problems from defects • Coordinate cutover plans, readiness reviews, go/no-go recommendations, and rollback planning • Confirm client sign-off and required approvals before launch • Handle senior client escalations and manage concurrent priorities • Lead post-launch stabilization and handoff, including configuration records, open issues, owners, and support expectations • Improve core-specific guides and templates • Mentor Implementation Managers, Specialists, and colleagues through complex delivery work

🎯 Requirements

• Banking or fintech experience is required • 5+ years in software implementation, client onboarding, or technical project management • Demonstrated ownership of complex financial institution projects from planning through launch • Experience with a core banking system or digital banking platform • Hands-on configuration, integration dependencies, and technical troubleshooting experience • Experience managing concurrent client projects, external vendors, scope changes, and delivery risks • Practical experience with UAT, defect investigation, cutover planning, launch-readiness decisions, and post-launch stabilization • Clear written and verbal communication, including difficult client conversations and executive updates • Experience mentoring colleagues and improving implementation processes • Comfort working in a lean team and performing configuration, documentation, and follow-up independently • Experience with Smartsheet, Jira, and Confluence or equivalents • Comfortable using company-approved AI tools for documentation and analysis while verifying outputs and following data-handling requirements

🏖️ Benefits

• Competitive compensation • Stock options at a well-funded startup • 100% of medical, dental, and vision premiums for individuals on the USA base plan • Significant contributions toward all other USA plan options • 100% of extended medical, dental, and vision premiums for employees and their families under the Canada comprehensive plan • Retirement plan with 4% company matching • 8 weeks paid parental leave for birthing parents • 4 weeks paid parental leave for non-birthing parents • 3–5 weeks PTO depending on tenure • 5 health days • 15 holidays • End of year shutdown • Performance-based bonuses • Remote first culture • Fast-paced and collaborative environment