Implementation Engineer

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 60 days.
• 196 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Lead or support technical implementations of Bask Health's platform. • Gather customer technical requirements and implementation objectives. • Translate approved requirements into documented configuration plans. • Identify technical dependencies and implementation risks. • Coordinate technical onboarding with Customer Success and Engineering. • Help customers configure supported merchant-facing platform features. • Troubleshoot storefront and customization-related implementation issues. • Investigate questionnaire configuration and workflow problems. • Troubleshoot checkout-related implementation blockers. • Review integration requirements relevant to customer implementations. • Investigate API connectivity and authentication problems. • Coordinate specialized integration investigations when necessary. • Reproduce technical issues and document diagnostic findings. • Prepare detailed engineering escalations and bug reports. • Develop and execute approved implementation test plans. • Validate supported platform configurations before launch. • Document test results, outstanding issues, and implementation risks. • Coordinate resolution of launch-blocking technical problems. • Support technical launch-readiness reviews. • Maintain accurate implementation project records. • Track technical milestones, dependencies, and follow-up tasks. • Communicate implementation progress to customers and internal teams. • Identify potential delays and communicate them proactively. • Prepare technical handoff documentation for Customer Success. • Support post-launch troubleshooting related to implementations. • Contribute to implementation guides and technical onboarding resources. • Identify recurring implementation problems and process improvements. • Collaborate with Product and Engineering on implementation feedback. • Follow established engineering change management procedures. • Handle customer configurations and credentials securely. • Escalate clinical, pharmacy, and compliance matters to authorized teams. • Take ownership of implementation outcomes and technical follow-through.

🎯 Requirements

• 3+ years of experience in SaaS Implementation Engineering, Solutions Engineering, Technical Onboarding, Customer Engineering, or a related technical role. • Hands-on experience implementing or configuring web-based software platforms. • Strong understanding of web applications and common technical configuration concepts. • Experience troubleshooting software implementation problems. • Working knowledge of REST APIs and HTTP fundamentals. • Ability to investigate API requests, responses, and authentication issues. • Familiarity with JSON and common integration concepts. • Experience using Postman, Insomnia, curl, or similar technical investigation tools. • Ability to gather customer technical requirements and identify implementation dependencies. • Experience coordinating technical work with customers or external stakeholders. • Ability to document implementation plans, configuration details, and technical findings. • Strong troubleshooting and problem-solving skills. • Experience investigating and documenting software defects. • Ability to prepare clear engineering escalation reports. • Familiarity with software testing and validation procedures. • Strong written and verbal communication skills. • Ability to explain technical concepts to non-technical customers. • Strong organizational skills and attention to detail. • Ability to manage multiple technical projects and competing priorities. • Experience collaborating with Customer Success, Product, and Engineering teams. • Ability to identify implementation risks and communicate them proactively. • Comfortable reading technical documentation and learning unfamiliar systems. • Understanding of secure credential handling and access control principles. • Ability to follow established change management and technical escalation procedures. • Availability to collaborate during required U.S. Eastern Time working hours. • Strong initiative, accountability, and ownership of technical responsibilities. • Comfortable working in a growing software company with evolving implementation processes. • Nice to Have: Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related field. • Nice to Have: Experience implementing configurable SaaS platforms. • Nice to Have: Experience supporting e-commerce merchants or direct-to-consumer businesses. • Nice to Have: Familiarity with Shopify, BigCommerce, WooCommerce, or similar platforms. • Nice to Have: Experience with online storefront configuration and customization. • Nice to Have: Familiarity with checkout workflows and payment integrations. • Nice to Have: Experience with customer onboarding and implementation project management. • Nice to Have: Familiarity with webhooks and event-driven integrations. • Nice to Have: Experience troubleshooting third-party software integrations. • Nice to Have: Knowledge of JavaScript, TypeScript, Python, or similar languages. • Nice to Have: Experience writing scripts to support technical investigations or implementation tasks. • Nice to Have: Basic SQL knowledge. • Nice to Have: Familiarity with Git or GitHub. • Nice to Have: Experience using Jira, Linear, Zendesk, or similar tools. • Nice to Have: Experience creating technical implementation guides and customer documentation. • Nice to Have: Familiarity with software testing tools and browser developer tools. • Nice to Have: Experience supporting complex customer implementations. • Nice to Have: Experience working with subscription businesses or merchant platforms. • Nice to Have: Familiarity with healthcare technology or telehealth software. • Nice to Have: Experience collaborating with distributed technical and customer-facing teams.

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