Patient Care Operations Associate

Job not on LinkedIn

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 60 days.
• 196 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Monitor assigned non-clinical patient-related operational queues. • Track administrative requests through completion or appropriate handoff. • Maintain accurate records of workflow status, ownership, and outstanding actions. • Identify incomplete, delayed, or blocked operational tasks. • Follow established procedures for reviewing administrative exceptions. • Coordinate with internal teams and authorized partners to resolve operational issues. • Maintain organized documentation for assigned requests and follow-ups. • Help ensure operational tasks have clear ownership. • Support administrative coordination across approved patient-facing workflows. • Track recurring workflow delays and operational bottlenecks. • Escalate unresolved administrative issues to the appropriate teams. • Coordinate with customer support, merchant success, technical support, engineering, clinical, and pharmacy contacts as appropriate. • Document operational issues clearly for investigation and follow-up. • Track technical escalations and maintain accurate status records. • Refer clinical matters to authorized healthcare professionals and pharmacy-specific matters to authorized pharmacy contacts. • Avoid providing medical advice or making clinical decisions. • Follow approved privacy, security, information-handling, identity verification, and access control procedures. • Report suspected privacy or security concerns. • Maintain operational trackers, spreadsheets, and task management systems. • Contribute to internal procedures, checklists, knowledge resources, and workflow documentation. • Identify opportunities to improve administrative handoffs and workflow consistency. • Assist with summaries of outstanding issues and recurring operational problems. • Participate in training on platform updates and operational procedures. • Manage multiple assigned tasks while maintaining accuracy. • Communicate proactively when requests are delayed or blocked. • Take ownership of assigned operational responsibilities and follow through consistently.

🎯 Requirements

• At least 2 years of experience in operations, patient services, healthcare administration, customer support operations, or a closely related role. • Experience coordinating administrative tasks or managing operational workflows. • Ability to track requests, deadlines, ownership, and follow-up responsibilities. • Strong organizational skills and attention to detail. • Experience maintaining accurate records, trackers, or task management systems. • Comfortable using spreadsheets, web-based software, and internal operational tools. • Ability to identify incomplete tasks, missing information, and process bottlenecks. • Experience following documented procedures and escalation guidelines. • Strong written and verbal communication skills. • Ability to coordinate effectively with multiple teams or stakeholders. • Experience documenting operational issues and communicating next steps. • Strong problem-solving skills and willingness to investigate process issues. • Ability to manage multiple requests while maintaining accuracy. • Ability to recognize when a request requires specialized assistance. • Willingness to follow strict boundaries around clinical and medical information. • Understanding of the importance of privacy and secure information handling. • Ability to follow identity verification and access control procedures. • Experience using ticketing systems, shared inboxes, task management tools, or similar platforms. • Ability to work independently while collaborating with a remote team. • Strong accountability for assigned tasks and operational follow-through. • Ability to learn new software workflows and adapt to process changes. • Ability to communicate clearly with technical and non-technical colleagues. • Comfortable working with detailed operational procedures and documentation. • Availability to collaborate during required U.S. Eastern Time working hours. • Strong commitment to accuracy, consistency, and operational efficiency. • Nice to have: Experience in patient operations or healthcare administrative coordination. • Nice to have: Experience working with telehealth or digital health platforms. • Nice to have: Experience supporting non-clinical patient-facing workflows. • Nice to have: Familiarity with patient intake and online questionnaire processes. • Nice to have: Experience tracking operational queues or exception workflows. • Nice to have: Experience coordinating administrative tasks between multiple departments. • Nice to have: Familiarity with Zendesk, Intercom, Freshdesk, ClickUp, Asana, or similar platforms. • Nice to have: Experience maintaining operational spreadsheets and status dashboards. • Nice to have: Experience preparing workflow reports or operational summaries. • Nice to have: Experience documenting standard operating procedures. • Nice to have: Experience identifying recurring operational problems and recommending improvements. • Nice to have: Experience coordinating with healthcare providers in an administrative capacity. • Nice to have: Experience coordinating with pharmacy operations teams without performing regulated pharmacy activities. • Nice to have: Familiarity with healthcare privacy and security practices. • Nice to have: Experience following identity verification and access control procedures. • Nice to have: Experience supporting SaaS platforms or web-based applications. • Nice to have: Familiarity with e-commerce storefront, checkout, and payment workflows. • Nice to have: Experience working with technical support or engineering teams. • Nice to have: Experience improving cross-functional handoffs and internal communication. • Nice to have: Experience working in a remote, distributed operations team. • Nice to have: Experience supporting entrepreneurs or direct-to-consumer businesses.

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