Field Service Engineer

🔥 11 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $28 - $45 / hour

⏰ Full Time

🟢 Junior

🔧 Field Service Engineer

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This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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BD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1897

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 $24M Grant on 2020-07

Healthcare • Manufacturing • Healthcare Insurance

BD (Becton, Dickinson and Company) is a global medical technology company dedicated to advancing the world of health. It focuses on developing innovative technologies, services, and solutions to improve safety and efficiency in healthcare. BD offers a wide range of products including medication management solutions, surgical solutions, cervical cancer screening, drug delivery systems, and laboratory services. The company is also involved in infection risk management and provides advanced clinical insights to enhance patient outcomes. With a commitment to global health sustainability and social investing, BD is a leader in healthcare technology and services worldwide.

📋 Description

• Provide remote and on-site technical support for BD automated dispensing systems across the assigned region, including DHA and DoD facilities • Respond to, evaluate, prioritize, and resolve work orders within service-level expectations • Diagnose and repair proprietary hardware and software components with full case ownership • Troubleshoot complex issues and escalate to Senior or Lead Field Service Engineers as needed • Support government accounts requiring eligibility for a Common Access Card (CAC) • Execute preventive maintenance programs to ensure system reliability and uptime • Perform installations, in-servicing, repairs, calibrations, and general technical support • Maintain accurate inventory of spare parts • Maintain company-issued vehicle, tools, and equipment • Build positive customer relationships through professional communication and timely support • Document service activities, expenses, and time logs using approved tools • Partner with Sales and Implementation teams to support deployments and customer experience • Follow complaint-handling and Medical Device Reporting service procedures • Ensure service documentation meets regulatory and corporate requirements • Uphold company safety policies, quality expectations, and operational standards • Participate in ongoing training and stay informed on technologies, best practices, and system updates • Work independently and collaboratively to meet service goals • Support leadership with escalations, advanced troubleshooting, and case resolution • Contribute to preventive service culture through shared insights and proactive support

🎯 Requirements

• Associate degree in S.T.E.M (Science, Technology, Engineering, and Mathematics) • Previous experience as a Field Service or Technical Support specialist • 1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications • Professional written and verbal communication skills in English • Proficiency with Windows OS, networking, and diagnostic instruments • Experience working both remote and on-site technical support • Familiarity with work-order evaluation, prioritization, and resolution • Experience diagnosing and repairing hardware/software components • Experience with preventive maintenance, installations, repairs, and calibrations • Familiarity with inventory management and company policy adherence • Familiarity with service documentation, expenses, and time tracking • Familiarity with MDR compliance and service procedures • Ability and willingness to accommodate changing schedules and 24×7 on-call service • Eligibility for access to Local, State, and/or Federal facilities, including background investigations and required identification credentials or security badges • Willingness to travel as required • Ability to meet BD’s company driving requirements • Based in or within a 30-mile radius of Tampa, Florida, or willing to relocate to the area • Medical or electromechanical device repair experience required • CompTIA A+ Certification or equivalent • Experience with remote and on-site technical support for automated dispensing systems • Previous experience with 24×7 on-call service • Ability to operate powered and manual hand tools • Ability to lift 85 lbs. frequently and 115 lbs. occasionally, including overhead lifts • Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods • Ability to sit for extended periods during travel • Daily car travel required, with occasional air travel and overnight stays

🏖️ Benefits

• Comprehensive Total Rewards program • Reward and recognition opportunities • Compensation and benefits programs • Training sessions and development programs • Manager-approved seminars • Ongoing training and professional development • Company-issued vehicle, tools, and equipment • Equal Opportunity Employer