Rx Automation Knowledge Manager

🕒 September 21

🏈 Alabama, Arizona, +29 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $105.1k - $168.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1897

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 $24M Grant on 2020-07

Healthcare • Manufacturing • Healthcare Insurance

BD (Becton, Dickinson and Company) is a global medical technology company dedicated to advancing the world of health. It focuses on developing innovative technologies, services, and solutions to improve safety and efficiency in healthcare. BD offers a wide range of products including medication management solutions, surgical solutions, cervical cancer screening, drug delivery systems, and laboratory services. The company is also involved in infection risk management and provides advanced clinical insights to enhance patient outcomes. With a commitment to global health sustainability and social investing, BD is a leader in healthcare technology and services worldwide.

📋 Description

• Lead execution, stabilization, and continuous improvement of the Rx Automation knowledge program • Maintain roadmaps, governance routines, RACIs, lifecycle processes, and program health measures • Lead a small knowledge-focused team, with potential to scale team size and responsibilities • Own knowledge standards, templates, taxonomy, metadata, review cadence, approval workflow, and archival criteria • Develop and maintain troubleshooting articles, decision trees, workflows, escalation criteria, and technical reference materials • Develop adoption plans, communications, and updates supporting consistent use of knowledge resources • Partner with leaders and associates to reinforce knowledge best practices and expected behaviors • Train and coach support staff on knowledge lifecycle expectations, content use, and contribution practices • Create job aids, guides, and learning tools improving adoption, consistency, and associate readiness • Maintain dashboards and reports on knowledge health, utilization, content aging, adoption, gaps, and improvement progress • Use data, case trends, feedback, and search behavior to identify and prioritize improvement opportunities • Serve as the knowledge management resource for the Rx Automation Customer Support Center and promote knowledge sharing • Facilitate routines with Technical Support, Field Service, Product Support, Engineering, Training, Quality, and Operations • Complete internal company documentation and required company or department training • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree or equivalent work experience • 5+ years in project management, process improvement, support operations, product support, or a technical support organization • Strong Microsoft Office skills (Word, Excel, PowerPoint) • Strong analytical and problem-solving abilities • Excellent written and verbal communication skills • Demonstrated facilitation skills • Informal leadership capabilities • Experience measuring program health, success criteria, and benefit realization • Flexibility to work varied hours as needed to support customer operations and urgent support communications • Ability to travel up to 10% • Background in healthcare technology preferred • Experience in pharmacy automation or related medical device fields preferred • Operations experience in technical support environments preferred • Experience leading knowledge management programs preferred • Technical writing and content documentation experience preferred • Knowledge lifecycle governance experience preferred • Information management or learning and development experience preferred • Technical communication experience preferred • Proven experience driving change management initiatives, stakeholder adoption programs, training delivery, or coaching preferred • Power BI experience for analytics and dashboard creation preferred • Salesforce platform knowledge preferred • Knowledge base platform experience such as ServiceNow or Confluence preferred • Analytics tool proficiency preferred • PMP, KCS, knowledge management, change management, or technical writing certification preferred • Experience leading small teams or having team leadership responsibilities preferred • Experience creating troubleshooting articles, decision trees, workflows, escalation criteria, job aids, and technical reference materials preferred

🏖️ Benefits

• Annual Bonus • Potential Discretionary LTI Bonus • Medical coverage • Health Savings Accounts • Flexible Spending Accounts • Dental coverage • Vision coverage • Hospital Care Insurance • Critical Illness Insurance • Accidental Injury Insurance • Life and AD&D insurance • Short-term disability coverage • Long-term disability insurance • Long-term care with life insurance • Anxiety management program • Wellness incentives • Sleep improvement program • Diabetes management program • Virtual physical therapy • Emotional/mental health support programs • Weight management programs • Gastrointestinal health program • Substance use management program • Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit • BD 401(k) Plan • BD Deferred Compensation and Restoration Plan • 529 College Savings Plan • Financial counseling • Baxter Credit Union (BCU) • Daily Pay • College financial aid and application guidance • Paid time off (PTO), including all required State leaves • Educational assistance/tuition reimbursement • MetLife Legal Plan • Group auto and home insurance • Pet insurance • Commuter benefits • Discounts on products and services • Academic Achievement Scholarship • Service Recognition Awards • Employer matching donation • Workplace accommodations • Adoption assistance • Backup day care and eldercare • Support for neurodivergent adults, children, and caregivers • Caregiving assistance for elderly and special needs individuals • Employee Assistance Program (EAP) • Paid Parental Leave • Support for fertility, birthing, postpartum, and age-related hormonal changes • Bereavement leaves • Military leave • Personal leave • Family and Medical Leave (FML) • Jury and Witness Duty Leave • Remote workplace arrangement indicated for this position