VP, Customer Onboarding – Professional Services

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $220k - $250k / year

⏰ Full Time

🔴 Lead

🚀 Onboarding Specialist

👻 Ghost score 0%

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Bidgely

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

⚡ Energy

🤖 Artificial Intelligence

☁️ SaaS

💰 $18M Venture Round - Bidgely on 2023-07

Energy • Artificial Intelligence • SaaS

Bidgely is an energy analytics company that provides utilities and energy providers with AI-powered software for customer energy insights, meter data analytics, and appliance-level energy disaggregation (non-intrusive load monitoring). Its platform uses machine learning to analyze smart meter and IoT data to enable customer engagement, demand response, energy efficiency programs, and distributed energy resource (DER) planning. Bidgely sells to enterprise utility customers as a B2B SaaS solution focused on improving customer experience and operational energy programs.

📋 Description

• Lead Bidgely's global consulting organization of 40+ professionals • Own the full services lifecycle from contracting and onboarding through implementation, launch, and ongoing professional services • Report to the Chief Operating Officer and serve on the senior leadership team • Lead, develop, and inspire teams spanning delivery, program management, solution architecture, and consulting • Build a client-centric culture and design scalable organizational structures, roles, and career paths • Attract, hire, and retain talent while developing next-generation services leaders • Set goals, performance expectations, and development plans across the organization • Set the vision and multi-year strategy for the services organization • Scale and productize delivery through packaged implementation offerings, reusable assets, and AI-enabled tooling • Own implementation methodology, delivery playbooks, quality standards, and governance frameworks • Partner with Product, Engineering, DevOps, Data Science, and Data Engineering on coordinated launches • Define and track KPIs including time-to-value, delivery quality, customer satisfaction, utilization, and margin • Champion AI and automation within services delivery • Own the services P&L, including contracting, revenue forecasting, gross margin, utilization, and cost management • Lead resource and capacity planning • Partner with Sales and Finance on scoping, pricing, statements of work, and change orders • Develop packaged services offerings and pricing models • Report services performance, forecasts, and investment priorities to the COO and executive leadership • Serve as executive sponsor for strategic utility relationships • Act as senior point of accountability for strategic engagements • Lead ongoing professional services for live customers, including new modules, program expansions, and optimization • Partner with Sales and Customer Success on services-led expansion opportunities • Represent the services organization in executive business reviews, strategic pursuits, and industry forums • Translate delivery insights into Product and R&D roadmap priorities and implementation tooling • Collaborate across Sales, Customer Success, Support, Product, and Engineering to deliver a seamless customer experience • Contribute to company-wide strategy as a senior leadership team member • Travel up to 25%

🎯 Requirements

• 15+ years of progressive experience in professional services, consulting, or enterprise software delivery • Significant experience leading multi-level organizations of managers and senior leaders • Experience at a leading global systems integrator or management consulting firm • Proven track record leading the transformation and scaling of a professional services or implementation organization at an enterprise software company • Demonstrated ownership of a services P&L, including revenue forecasting, margin, utilization, and resource planning • Deep expertise in enterprise software implementation methodologies, delivery governance, and quality frameworks • Strong executive presence and experience building trusted relationships with C-level customers and internal stakeholders • Experience partnering with Product and Engineering to shape roadmap and implementation tooling based on customer insight • Exceptional communication and leadership skills • Bachelor's degree in business, engineering, computer science, or a related field • Experience in the utility industry, at a utility software company, or at a consulting firm serving utilities is preferred • Experience serving clients across multiple geographies is preferred • Experience applying AI and automation to scale services delivery is preferred • MBA or equivalent advanced degree is preferred • Must be authorized to work in the United States without sponsorship

🏖️ Benefits

• Medical, Dental, and Vision insurance from day one • HSA, FSA, and DCFSA plans • 401(k) plan • Flexible paid time off • Annual wellness stipend • Annual professional development stipend • Paid parental leave • Mental health and wellness resources for you and your family • Preferred pricing on entertainment, technology, and insurance products • Access to mentorship from experienced industry leaders • Remote-friendly scheduling built around how you work best • Paid time to volunteer for causes you care about • Growth potential at a fast-scaling company • Collaborative environment • Hands-on exposure to AI, machine learning, and data platforms • Discretionary annual bonus • Equity