Engagement Manager

🕒 September 4

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BioCatch

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

💳 Fintech

🏦 Banking

Cybersecurity • Fintech • Banking

BioCatch is the leader in Behavioral Biometrics which analyzes an online user’s physical and cognitive digital behavior to protect individuals and their assets. Our mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist. Leading financial institutions around the globe use BioCatch to more effectively fight fraud, drive digital transformation and accelerate business growth. With over a decade of analyzing data, over 60 patents and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems.

📋 Description

• Manage risks to the efficacy of the BioCatch solution for customers • Serve as the primary contact for consulting, incident reporting, and customer escalations • Coordinate projects and provide strategic oversight to ensure adherence to schedules and scope • Track milestones and deliverables and identify timeline risks • Communicate customer expectations to Solution Delivery and Threat Analyst teams • Lead customer issue remediation, execute plans, and keep stakeholders informed • Coach project teams and provide performance feedback • Facilitate regular customer meetings covering product releases, roadmap feedback, and feature adoption • Advocate for customers with Solutions, R&D, Products, and Engineering teams • Lead and present Quarterly Business Reviews to customer business owners • Provide internal stakeholders with customer status and KPI updates • Prepare, review, or contribute to Statements of Work; validate technical feasibility and estimate effort • Partner with Strategic Account Managers to identify new sales opportunities • Work with customers across multiple industries, primarily financial institutions in North America

🎯 Requirements

• 5 years of post-sales consulting experience in the cyber security, fraud, payments OR technology space working with top tier customers, specially financial institutions • Ability to communicate, present and write in English • Bachelor's degree from a subject/quantitative discipline; strong candidates with relevant experience will be considered • Exceptionally strong verbal and written communication skills • History of working with highly technical internal and external teams, translating requirements and discoveries to non-technical decision makers • Strong consultative skills, collaboration, option exploration, demonstrations, and active listening to understand client needs • Ability to use data quality concepts and tools to resolve client issues • Advanced organizational and project management skills • Strong time management skills and adherence to timelines • Ability to prioritize and handle multiple requests concurrently • Ability to work in a team environment, solicit input and feedback, and manage conflict • Ability to work well under pressure • Resourcefulness and ability to operate effectively with minimal oversight • Positive attitude and entrepreneurial spirit

🏖️ Benefits

• Remote work arrangement • 15 to 20% travel opportunity