Patient Support Manager

🔥 1 hour ago

🏖️ New Jersey, North Carolina, +1 more states – Remote

🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

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BioCryst Pharmaceuticals, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $450M Post-IPO Debt - BioCryst Pharmaceuticals on 2023-04

Healthcare • Consulting • Logistics

BioCryst Pharmaceuticals, Inc. is a global biotechnology company focused on the discovery, development, and commercialization of novel oral small-molecule and protein therapeutics for rare diseases, notably hereditary angioedema (HAE). Founded in 1986, BioCryst uses structure-guided drug design, medicinal chemistry, and advanced technologies to develop first-in-class or best-in-class medicines, and works closely with patients, advocacy groups, and global partners to bring treatments to market.

📋 Description

• Direct access support between consented patients and relevant stakeholders, including pharmacies, MDOs, and support organizations • Oversee quality-control efforts relating to pharmacy interfaces with payers • Direct and coordinate onboarding of new consented patients • Manage patient status changes within the Patient Services CRM and follow up with internal stakeholders and pharmacy • Enforce Patient Support Program business rules • Manage and communicate reimbursement-related information to consented patients and MDOs • Control information flow and communication touchpoints with consented patients • Support adherence efforts • Collaborate with Market Access on regional reimbursement patient educational events • Create and manage comprehensive product access and patient support plans; lead cross-functional execution • Lead weekly cross-functional meetings concerning patient product access and ongoing support • Collaborate with Patient Advocacy on engagement with patient organizations • Develop and facilitate training programs for contracted partners or vendors • Collaborate with Marketing and internal commercial functions to report compliant insights and findings • Adhere to corporate compliance policies and procedures, including handling PHI • Represent BioCryst at local, regional, and national conferences • Travel overnight to meetings, conferences, and medical offices as needed • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree preferred, or an equivalent combination of education and experience • 5+ years of commercial experience in Specialty Pharmacy and/or biotech/pharma preferred • Bilingual in Spanish and English • Relevant experience in pharmaceutical patient access services • Relevant experience in oncology, rare disease or specialty product markets required • Relevant experience with new product launches strongly preferred • Demonstrated ability to operate in a fast-paced, high-growth environment • Creative thinker; self-directed; able to develop a plan, gain alignment, and execute • Highly collaborative; flexible and can work easily across functions; comfortable leaning into all aspects of a commercial business and making recommendations to optimize company or team approach • Excellent written and verbal communication skills • Can build and maintain strong customer and partner relationships • Candidates must live in proximity to Philadelphia or New Jersey areas

🏖️ Benefits

• Equal employment opportunities without regard to age, race, religion, sex, sexual orientation, gender identity, national origin, Veterans status, disability and/or other protected class characteristics • Overnight travel to meetings, conferences, and medical offices as needed