Key Customer Manager

🔥 0 minutes ago

🗽 New York, Pennsylvania – Remote

🗽 New York – Remote 🔔 Pennsylvania – Remote

💵 $184k - $253k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

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Biogen

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

🏭 Manufacturing

🧬 Biotechnology

Healthcare • Manufacturing • Biotechnology

Biogen is a biotechnology company dedicated to discovering, developing, and delivering innovative therapies for people living with serious neurological diseases, including Alzheimer's disease, multiple sclerosis, and spinal muscular atrophy. With a strong emphasis on research and development, Biogen continues to advance the science of neurology through clinical trials and strategic partnerships, while also striving for access and health equity in healthcare.

📋 Description

• Develop and execute Key Medical Expert and Key Account engagement plans with the Regional Sales Director • Facilitate a ONE BIOGEN strategic engagement approach for key accounts in the territory • Identify opportunities and evolving trends to create collaborations that increase patient access and improve quality of care • Interact regularly with top KMEs, prescribers, and administrators to understand account needs and identify expanded partnership opportunities • Collaborate with local sales teams and cross-functional partners, including marketing, managed care, and patient services • Improve account engagement and increase Biogen trust and value with key customers • Navigate communication between Biogen and healthcare provider offices • Identify issues and develop timely, compliant recommendations

🎯 Requirements

• Minimum 7+ years of pharmaceutical/biotech experience • Ideally 2+ years of experience in the MS disease state or another related chronic disease • Account management experience preferred; experience navigating complex accounts critical for success • Previous management and/or cross-functional experience strongly preferred • Technical knowledge of healthcare reimbursement from a patient and provider perspective • Ability to establish effective relationships through mutual respect and trust • Ability to work comfortably with ambiguity and without set processes and structures • Ability to identify issues quickly and develop timely, compliant recommendations • Strong presentation skills • Ability to clearly and succinctly convey ideas to groups or individuals • Advanced understanding of Biogen’s culture • Knowledge of current and possible future policies, practices, trends, technology, and information affecting the business and organization • Strong regional and national managed care knowledge • Strong organizational and communication skills • Understanding of patient privacy laws, including HIPAA and similar state laws • Advanced understanding of compliance with OIG and regulatory requirements • Demonstrated ability to navigate ambiguous and complex environments • Strong problem-solving skills • BS/BA required • Valid driver’s license required; driving is an essential duty • Long-term track record of adherence to Corporate Compliance Policies

🏖️ Benefits

• Medical, Dental, Vision, & Life insurances • Fitness & Wellness programs including a fitness reimbursement • Short- and Long-Term Disability insurance • A minimum of 15 days of paid vacation • Additional end-of-year shutdown time off (Dec 26-Dec 31) • Up to 12 company paid holidays + 3 paid days off for Personal Significance • 80 hours of sick time per calendar year • Paid Maternity and Parental Leave benefit • 401(k) program participation with company matched contributions • Employee stock purchase plan • Tuition reimbursement of up to $10,000 per calendar year • Employee Resource Groups participation • Short term and long-term incentives, including cash bonus and equity incentive opportunities