Cloud AI Adoption Manager

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $39 - $43 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

🌱 Product Adoption Specialist

👻 Ghost score 0%

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📋 Description

• Drive customer adoption and ongoing usage of Microsoft 365 Copilot, Copilot Chat, Cowork, and AI agents using adoption metrics and customer success plans • Serve as a technical advisor to customers and partners, helping design, deploy, and operationalize AI solutions aligned with business goals • Lead technical engagements addressing identity, security, compliance, governance, data access, licensing, and platform-readiness blockers • Advise customers on AI readiness, data security, oversharing controls, compliance, governance, and responsible AI practices • Develop and guide adoption and change-management plans, including executive sponsorship, end-user targeting, communications, training content, and engagement activities • Demonstrate Microsoft 365 usage insights and analytics to identify adoption trends, measure business impact, and recommend improvements • Partner with technical teams, account teams, and external partners to accelerate AI solution deployment, activation, and adoption • Leverage delivery resources and partner ecosystems to support customer implementation and scale AI solutions • Engage business and technical decision-makers to connect AI adoption with measurable business outcomes, communicate progress, and align expansion strategies • Manage usage-intent and consumption milestones across assigned customer accounts • Identify opportunities to expand adoption through additional Copilot, Cowork, and agentic AI solutions • Analyze customer usage, adoption patterns, and business outcomes to identify growth and solution-adoption opportunities • Share customer and partner feedback, adoption insights, technical blockers, and success stories to inform continuous improvement • Lead and motivate technical communities while adapting to evolving technologies, customer needs, and business priorities

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field, or equivalent experience • 7–9 years of experience in cloud or infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, technology solutions, practice development, architecture, or consulting • 3–4+ years of experience in an enterprise customer-facing role, including internal and external stakeholder management • 3–4+ years of experience delivering customer-facing technical projects • 3–4+ years of experience working with Microsoft 365 and cloud platforms • Hands-on experience deploying and driving adoption of Microsoft 365 Copilot, including the Copilot Control System, adoption and change management, and Copilot Analytics • Strong technical expertise in Microsoft security and compliance, including Microsoft Entra, Conditional Access, identity governance, Microsoft Purview, sensitivity labels, Data Loss Prevention (DLP), Data Security Posture Management (DSPM) for AI, and SharePoint Advanced Management • Experience building, deploying, and governing AI agents using Microsoft Copilot Studio, including applying registration, governance, and protection practices • Strong written and verbal communication skills, including the ability to communicate complex technical concepts to business audiences and executive stakeholders • Excellent presentation and stakeholder engagement skills, with the ability to work effectively with C-level executives, technical teams, customers, and partners • Ability to balance technical expertise with business-focused customer engagement, adoption strategy, and change management • Fluency in written and spoken English, with the ability to communicate effectively across global teams and produce high-quality documentation • Ability to adapt to evolving technologies, changing customer needs, and a fast-paced environment • Candidates must hold at least two of the following certifications: MS-102, SC-401, AB-900, AB-100, or AB-730

🏖️ Benefits

• Medical, dental, and vision coverage • Flexible Spending Account (FSA) • 401(k) retirement plan • Competitive paid time off • Parental leave • Professional growth and development opportunities

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