User Adoption & Experience Leader – Applications

Job not on LinkedIn

🕒 5 days ago

🌐 United States, Belgium, +3 more countries – Remote

🇺🇸 United States – Remote 🇧🇪 Belgium – Remote 🇨🇦 Canada – Remote 🇫🇷 France – Remote 🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

🌱 Product Adoption Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Owens Corning

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1938

🏭 Manufacturing

🏗️ Construction

Manufacturing • Construction • Materials

Owens Corning is a global manufacturing leader that specializes in providing innovative solutions in the construction and building materials sector. With a workforce of approximately 25,000 employees across 31 countries, the company focuses on three integrated businesses: Composites, Insulation, and Roofing. Owens Corning is dedicated to delivering sustainable, energy-efficient products that enhance building performance.

📋 Description

• Develop and execute comprehensive user adoption plans aligned with business goals and user needs • Identify user personas and tailor onboarding experiences • Establish and manage champion and super-user networks across functions and locations • Develop, measure, and monitor adoption metrics and optimize strategies to drive engagement • Map user journeys and identify friction points • Design intuitive and contextual user support experiences using SAP Joule, WalkMe, Microsoft Copilot, knowledge articles, training resources, support channels, and digital adoption tools • Gather user feedback and iterate on experience improvements • Design and maintain information architecture, taxonomy, metadata, and business process topology • Maintain business process documentation, work instructions, training materials, testing materials, FAQs, and support procedures in approved SharePoint repositories • Govern and optimize enterprise content for AI grounding and self-service support • Develop and execute training and learning strategies before, during, and after deployment • Partner with business functions, champions, and super-users to reinforce learning and adoption • Develop and execute user enablement using instructor-led training, virtual training, self-paced learning, WalkMe guidance, SAP Joule assistance, practice environments, testing participation, Microsoft Teams sessions, and refresher training • Coordinate hands-on practice sessions, business simulations, and user testing activities • Develop KPIs and measure training effectiveness, user proficiency, and knowledge retention • Align training, communications, user support, and adoption activities with deployment milestones • Define and coordinate the end-user support experience across all SAP Activate phases • Establish user support channels including SAP Joule, WalkMe, Microsoft Teams support rooms, champion networks, office hours, FAQs, knowledge articles, and IT Help Desk resources • Ensure users know how and where to obtain assistance before, during, and after deployment • Prepare Application Support, Hypercare, and IT Help Desk teams to provide timely and effective support • Drive adoption, training, enablement, and user experience for SAP S/4HANA and related enterprise applications

🎯 Requirements

• Bachelor’s degree in Business, Information Systems, Human-Centered Design, or related field or equivalent work experience • 7+ years of experience in software implementation, user adoption, and/or user training • Proven success in driving adoption of off-the-shelf software solutions • Experience with digital adoption platforms such as SAP WalkMe and others • Ability to quickly build a strong understanding of business processes and data flows • Excellent communication, facilitation, and stakeholder management skills • Empathy-driven approach to user engagement and support • Experience in chemical or manufacturing industries with multi-language environments, supply chain, or shop floor adoption challenges • Experience implementing digital adoption, training, knowledge management, or AI-enabled user support solutions such as SAP WalkMe, SAP Joule, Microsoft Copilot, SAP Enable Now, learning platforms, or enterprise knowledge management tools • Experience in enterprise application environments (e.g., SAP) • Practical application using user experience (UX) design principles and tools • Analytical mindset with experience in user behavior analytics • Exposure to Scientific Management principles, including time and motion studies • Potential ability to work extended hours due to virtual meetings, time zone differences, and appropriate meeting times

🏖️ Benefits

• Potential 20% travel time required • Time zone preference: 6am–12pm EST • Opportunity to leverage new technologies and new ways of thinking • Employee development • Safety, quality, sustainability, inclusiveness, and performance-driven culture

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