Hard Card Operations Coordinator

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $55k - $70k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

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Brandt Information Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1985

☁️ SaaS

🏛️ Government

🤝 B2B

💰 Private equity on 2024-07

SaaS • Government • B2B

Brandt Information Services is a technology and services company that builds digital platforms and operational support for state agencies and organizations that manage outdoor resources. They provide software and services for licensing, registrations (including vessel and vehicle titles), reservations and rental management, merchandising and e-commerce, CRM and marketing automation, contact center support, fulfillment (print and mail), equipment/support, project management, and IT staffing. Brandt focuses on enabling agencies to simplify regulatory workflows, streamline customer engagement, handle high-volume transactions, and improve access to parks and outdoor spaces.

📋 Description

• Own and coordinate the end-to-end Hard Card program across all clients from kickoff through production and launch • Keep schedules, milestones, dependencies, approvals, and deadlines on track • Coordinate clients and internal stakeholders by setting expectations, obtaining inputs and approvals, following up on commitments, and communicating progress, risks, next steps, and ownership • Coordinate creative development and proofing, including sourcing artwork, preparing assets, managing revisions, and routing proofs for review and approval • Coordinate and verify production readiness against standards, SOPs, and checklists • Build and maintain the annual production calendar across all clients • Identify, resolve, or escalate scheduling, handoff, and delivery risks • Identify, implement, and document workflow improvements across Hard Card and Print Fulfillment operations • Maintain SOPs, checklists, and templates • Track operational measures such as on-time delivery, revision cycles, and approval turnaround • Review lessons learned after production cycles and collaborate with production and client-facing teams on improvements • Analyze Hard Card sales trends, best-selling designs, and customer feedback • Support other non-urgent Print Fulfillment initiatives as assigned

🎯 Requirements

• Must be US Citizen or Green Card holder • Must reside in the US full time • 1–3 years of experience in coordination, production, operations, or a client-facing role for Staff I • 3–5 years of experience coordinating projects, production schedules, or client deliverables for Staff II • Experience managing several timelines at once and planning milestones and approvals within a larger calendar • Clear communication of status, next steps, and requests to clients and internal teams • Self-starter who acts on routine issues without waiting for direction and brings a proposed next step when escalating • Working knowledge of creative, proofing, or print production steps, or ability to build it quickly through training • Ability to update SOPs and checklists and suggest specific improvements • For Staff II: ability to independently coordinate the full Hard Card workflow and annual production calendar across all clients • For Staff II: experience setting clear expectations with clients and holding clients and internal teams to deadlines without formal authority • For Staff II: track record of identifying and implementing process improvements • For Staff II: experience creating and maintaining SOPs, checklists, and templates • For Staff II: ability to independently verify production readiness against established standards • Effective use of Microsoft 365 and comfort learning project, workflow, and design tools • Preferred: familiarity with Brandt’s state agency clients, licensing products, or Print Fulfillment workflows • Preferred: familiarity with graphic design, prepress, or print production • Preferred: experience with Adobe Creative Cloud or similar tools

🏖️ Benefits

• Health insurance, with some plans fully covered for the employee (family members can be added at a discounted rate) • Vision insurance fully covered for the employee (family members can be added at a discounted rate) • Dental insurance available for purchase • Flexible/open paid time off (PTO) policy (available after 30 days of continuous service) • Nine (9) paid holidays • 401(k) plan with matching company contributions • Annual year-end performance bonus (3.5% target) • Up to 8 weeks of paid parental leave • Life insurance fully covered by the company • Long-term disability insurance fully covered by the company • Free Udemy account for ongoing professional development and learning • In-house AI trainings provided by the notable system thinkers within the organization

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