Outbound Team Supervisor

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $65k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 9%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cadence Health, Inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

Healthcare • Consulting

Cadence Health, Inc. is an Atlanta-based consulting company that specializes in performance improvement within healthcare by applying proven system engineering tools and methods. The company offers a wide range of services including on-site manager training, interim support, and project work. Cadence Health focuses on creating sustainable change in organizations by working collaboratively with staff to enhance processes and workflows, ensuring that healthcare providers can maintain improvements independently long after consulting support ends.

📋 Description

• Lead a team of Outbound Patient Enrollment Specialists, providing daily coaching on call quality, script adherence, and patient communication • Monitor call volume, enrollment conversion, and productivity metrics, and adjust team focus to meet targets • Conduct call audits and quality assurance reviews, giving specialists direct feedback tied to Cadence's enrollment standards • Resolve escalated patient concerns and complex enrollment cases that specialists cannot close independently • Manage day-to-day scheduling and pipeline coverage to keep enrollment volume on pace with partner physician referrals • Onboard and train new Outbound Patient Enrollment Specialists on scripts, CRM workflows, and HIPAA-compliant patient handling • Report team performance and enrollment trends to the enrollment operations lead on a regular cadence

🎯 Requirements

• 5+ years of experience in outbound sales or patient enrollment, including prior high-volume, phone-based work • Prior experience conducting high-volume outbound calls in a fast paced environment • Working knowledge of CRM and dialer platforms, with the ability to manage pipeline coverage across a team • Ability to maintain strict patient confidentiality in accordance with HIPAA and Cadence standards • Strong written and verbal communication skills, with experience handling escalated or sensitive patient conversations • Experience as a team lead or manager • Experience with AI tools (such as Claude or Gemini)

🏖️ Benefits

• Competitive pay & equity • Fully remote • Comprehensive health coverage: Medical, dental & vision • Paid time off • 401k plan + matching • Paid parental leave • Home office stipend • Incentive compensation with OTE of $115,000-$135,000

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