Account Manager

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CAMP Systems International, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1968

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

CAMP Systems International, Inc. is an aviation software and services company that provides aircraft health and maintenance management solutions to operators, fleets, and MROs. Its cloud and mobile products (including CAMP Maintenance Management, Engine Health Monitoring, Inventory Management, and Flight Scheduling) combined with dedicated analyst support and OEM integrations help customers plan, track, and optimize scheduled and predictive aircraft maintenance, parts inventory, and compliance workflows.

📋 Description

• Execute account plans to grow CAMP Aviate revenue through customer retention, expansion, cross-sell, and upsell opportunities • Develop and maintain trusted-advisor relationships with key stakeholders • Expand CAMP Aviate’s footprint within existing customer organizations and support new business through referrals and advocacy • Drive customer adoption and value realization by aligning solutions with customer objectives • Understand customer operations, business drivers, goals, and challenges • Conduct regular business reviews and maintain strategic alignment • Identify customer satisfaction, adoption, and retention risks and coordinate action plans • Serve as the primary customer contact and internal advocate • Own renewal strategies and execution for assigned accounts • Identify expansion opportunities across products, services, users, locations, and business units • Develop customer success plans for long-term growth • Maintain CRM records, account plans, renewal forecasts, and opportunity tracking • Document customer interactions, initiatives, risks, opportunities, and next steps • Manage account growth plans and revenue forecasts for assigned territories and customer segments • Collaborate with Customer Success, Product Management, Support, Marketing, Revenue Operations, and Executive Leadership • Address customer needs, resolve issues, communicate product feedback, and advocate for customer priorities • Monitor aviation industry trends, operational challenges, regulatory changes, and emerging technologies • Communicate customer feedback, competitive intelligence, and market opportunities internally • Drive outcomes measured by retention, renewals, expansion revenue, customer health, adoption, satisfaction, advocacy, relationship development, and forecast accuracy

🎯 Requirements

• 5+ years of experience in Account Management, Customer Success, Strategic Relationship Management, or SaaS B2B sales • Proven record of retaining and growing customer revenue through renewals, expansion, and strategic account planning • Experience managing complex enterprise or mid-market customer relationships across multiple stakeholders • Demonstrated success with software, technology, or aviation-related solutions • Experience with Salesforce, HubSpot, Power BI, and customer success platforms • Strong analytical skills for identifying trends, opportunities, and actionable account strategies • Experience creating forecasts, account plans, business reviews, and customer success plans • Exceptional interpersonal and communication skills • Ability to build executive-level relationships, navigate complex organizations, and influence decision-makers • Strong consultative approach focused on solving business problems and delivering measurable value • Confident, collaborative, customer-focused, highly organized, and detail-oriented • Entrepreneurial mindset and ability to thrive in a fast-paced, evolving environment • Willingness to travel up to 25% • Fluent in English, written and verbal • Experience in aviation, aerospace, maintenance operations, or business aviation is highly desirable

🏖️ Benefits

• Commission structure in addition to the $80,000 base salary • Travel to customer visits, industry conferences, and company events • Diverse, affirmative action and equal opportunity workplace • Reasonable accommodation for individuals with disabilities • Growth support and opportunities to make an impact