Customer Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CAMP Systems International, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1968

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

CAMP Systems International, Inc. is an aviation software and services company that provides aircraft health and maintenance management solutions to operators, fleets, and MROs. Its cloud and mobile products (including CAMP Maintenance Management, Engine Health Monitoring, Inventory Management, and Flight Scheduling) combined with dedicated analyst support and OEM integrations help customers plan, track, and optimize scheduled and predictive aircraft maintenance, parts inventory, and compliance workflows.

📋 Description

• Represent FlightBridge positively and professionally • Maintain strong relationships with FlightBridge customers and vendors • Answer support calls, emails, and website inquiries • Manage airline ticketing issues, booking changes, and refunds in Sabre GDS • Coordinate with airlines, vendors, and customers regarding credit card declines, voids, and ticketing exceptions • Analyze and resolve technical and non-technical customer issues • Follow issues through successful resolution and escalate them to technical support and software engineering when needed • Maintain expert knowledge of FlightBridge technology and customer workflows • Assist account management with customer onboarding, systems integration, user setup, data import, and account configuration • Adhere to service-level agreements and delivery timelines • Work with software partners to resolve integrated-system issues • Resolve vendor booking, fulfillment, and billing concerns • Resolve tier-one issues and provide solutions to customer concerns • Communicate customer requests, record issues, and route tickets appropriately • Develop templates and scripts for common problems and requests • Perform quality assurance and software testing for fixes and enhancements • Document account activity accurately in the CRM tool • Perform other duties supporting customers, vendors, account management, and technology teams

🎯 Requirements

• Knowledge of the private aviation industry, including aircraft operators and FBOs (required) • Experience in technical support and customer service (required) • Passion for problem solving (required) • Eagerness to explore, learn, and apply new technology (required) • Proven ability to provide exceptional customer service and maintain effective customer relationships (required) • Exceptional organizational, time-management, and follow-up skills (required) • Excellent telephone, interpersonal, verbal, and written communication skills (required) • Ability to communicate complex issues and solutions verbally and in writing (required) • Ability to take ownership of tasks and achieve results with little direct oversight (required) • Ability to interact effectively as a team member and with other departments in a fast-paced environment (required) • Ability to balance attention to detail while managing multiple accounts and tasks (required) • Flexibility and ability to adapt to changing processes (required) • Passion for improving techniques, processes, tracking, and insights (required) • Ability to handle confidential and proprietary information (required) • Willingness to work with schedule flexibility and serve on an on-call rotation (required) • Experience with crew scheduling and travel arrangements (recommended) • Familiarity with travel and hospitality online booking tools and the technology industry (recommended) • Familiarity with travel Global Distribution Systems such as Sabre, Travelport, or Amadeus (recommended) • Knowledge of international and domestic airline reservation processes (recommended) • Experience using Excel, presentation software, aviation software, CRM tools, and issue tracking systems (recommended) • Normal work schedule: Tuesday–Saturday, 9:00 a.m.–5:30 p.m. Central

🏖️ Benefits

• Full-time remote work • Schedule flexibility to support customers operating 24/7 • On-call rotation for the FlightBridge support line • Diverse, affirmative action and equal opportunity workplace • Reasonable accommodation for individuals with disabilities