Technical Printer Support Representative I – Inkjet

Job not on LinkedIn

🕒 October 19

🐊 Florida, Iowa, +6 more states – Remote

🐊 Florida – Remote 🌾 Iowa – Remote ⚜️ Louisiana – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

💵 $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Canon USA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏭 Manufacturing

📣 Marketing

🔧 Hardware

Manufacturing • Marketing • Hardware

Canon USA is a leading provider of imaging and printing solutions, specializing in cameras, printers, and related accessories. The company offers a wide range of products including digital cameras, camcorders, printers, and scanners, catering to both consumer and business markets. Canon USA is committed to innovation and quality, providing extensive support and resources for its users across various photography and printing applications.

📋 Description

• Provide positive and professional technical support to Canon customers via phone • Analyze complex issues to answer questions, troubleshoot, and advise on solutions • Promptly identify, research, and resolve customer inquiries using available software and network tools • Interact with customers and team members simultaneously to expedite call resolution • Make prompt, accurate business decisions that mutually benefit the business and customer • Document interactions and resolutions in company applications • Assist customers using the Total Care approach in making purchase decisions and completing orders on the Canon website • Receive and respond to inbound customer calls and inquiries • Resolve routine and complex technical inkjet printer issues using a first-call-resolution strategy • Escalate appropriate cases and follow up to ensure timely resolution and customer satisfaction

🎯 Requirements

• High school diploma or equivalent • Previous customer service or call center experience • Demonstrated knowledge of PC operating systems such as Windows and/or MAC • Intermediate to advanced level skills with internet navigation, instant messenger tools, and email • Keyboarding and MS Office proficiency • Ability to work independently and manage time effectively • Strong communicator with active listening skills and proficiency in English • Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment • Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time • Dependable, punctual, and consistent attendance is a must for this position • Reliable high-speed internet connection and a workspace free from noise and distractions

🏖️ Benefits

• Paid orientation and training • Medical, vision, dental, life insurance, and disability benefits • Company-paid holidays • Paid time off: personal, vacation, and sick time • 401(k) with company match • Employee assistance program • Tuition reimbursement • Employee discounts • Pay differentials • Various scheduling options • Remote work style

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