Member Services Representative

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $16 - $31 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Capital Blue Cross

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1938

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

Capital Blue Cross is a health insurance company that offers a range of health plans for individuals, families, and employers. They serve customers in Central Pennsylvania and the Lehigh Valley, focusing on providing health coverage services such as Medicare plans, student health plans, and resources for managing medical care. Capital Blue Cross positions itself as a partner in health, emphasizing support for members' overall wellness and preventive health measures.

📋 Description

• Handle customer inquiries through phone, web, electronic, and face-to-face channels • Present and discuss products and services accurately and with integrity • Focus on customer retention through first-call resolution • Establish and maintain positive customer relationships • Resolve customer needs completely and promptly without escalation when possible • Support sales representatives with onsite and/or community-based educational meetings if business needs permit • Meet quality, productivity, adherence, handle-time, and customer-relations standards • Complete initial and ongoing training on products, services, and policy changes • Improve work quality by learning new skills and adapting processes • Recognize, document, and alert supervisors to customer-call trends • Conduct work consistently with organizational values • Mentor peers in best-practice standards and process changes

🎯 Requirements

• 1 year of customer service experience • Must have a High School Diploma or GED • Basic reading and arithmetic skills • Above average verbal and written communication skills • Demonstrated competency in internet browsers, Microsoft Outlook, Word, Excel, PowerPoint, and computer programs • Ability to build and retain excellent customer relationships through multi-channel connections • Ability to provide effective customer service and enhance member satisfaction and loyalty • Active listening and empathy skills • Strong attention to detail and error prevention • Critical thinking, problem solving, and decision-making abilities • Ability to research and resolve customer complaints • Ability to work independently and professionally • Time management skills • Ability to de-escalate upset callers with minimal supervisory intervention • Ability to collaborate and work as part of a team • Ability to multitask and adapt quickly in a dynamic environment • Ability to accept feedback, learn, and adapt • Ability to meet quality, productivity, and behavior expectations • Flexibility to work varied shifts between 8:00 a.m. and 8:00 p.m. • Minimum home internet speed of approximately 15 Mbps download and 5 Mbps upload per person • Home internet latency under 150 ms • Ability to work over 40 hours per week • Ability to occasionally lift or move up to 5 pounds

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Retirement Plan • Paid Time Off • Holidays • Volunteer time off • Incentive Plan • Tuition Reimbursement • Training and continuing education • Flexible work environment • Community volunteering opportunities