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Principal Relationship Management and Business Development Manager

🔥 1 minute ago

🌽 Illinois – Remote

infoinfo

💵 $138.1k - $157.7k / year

⏰ Full Time

🔴 Lead

💰 Business Development (BDR)

🗣️🇪🇸 Spanish Required

Where this job comes from

Posted on Capital One's careers page, not through a job board

First seen by Remote Rocketship 1 minute ago

Logo of Capital One

Capital One

10,000+ employees

🏦 Banking

💳 Fintech

💸 Finance

💰 Post-IPO Equity on 2023-05

Banking • Fintech • Finance

Capital One is a leading financial services company that specializes in offering credit cards, auto loans, banking, and savings accounts. With a focus on innovation and technology, Capital One aims to change banking for good by providing customer-friendly solutions and fostering a diverse and inclusive workforce. The company is known for its commitment to creating a positive impact in the banking industry through advanced digital tools and customer service excellence.

📋 Description

• Serve as the primary operational contact for assigned acquiring and enablement partners • Support contract renewal cycles and coordinate with product and marketing teams to facilitate partner adoption of Discover Network tools and programs • Execute partner acquisition initiatives and outreach plans to expand Discover Network acquiring acceptance across target Caribbean markets • Develop territory and prospect plans and engage processor partners for prospect and lead generation • Track merchant acceptance metrics, pull transaction reporting, and identify acceptance gaps, terminal issues, or routing anomalies • Represent Discover Network at regional industry gatherings, trade shows, and partner sessions • Review partner volume metrics, identify operational roadblocks or settlement issues, and escalate performance risks • Coordinate contract terms, amendment workflows, and agreement documentation • Drive acceptance campaigns across Airlines, Hotels, Restaurants, Retail, and Travel Operators • Research potential acquiring partners, ISOs, gateways, and ATM networks across Card Present and Card-Not-Present channels • Assist partners through operational and technical onboarding for new payment capabilities, product features, and marketing assets • Ensure partner activities comply with AML, KYC, and EDD standards • Gather local market feedback, competitor activities, and merchant trends for senior team members • Drive business results through partners while delivering superior partner service

🎯 Requirements

• High School Diploma, GED, or equivalent certification • At least 4 years of client management, sales support, business development, or operational partner management experience within the payments, acquiring, or financial services industry • Bachelor’s Degree preferred • 5+ years of experience in payment network operations, merchant acquiring, or fintech partner management preferred • Familiarity with Caribbean and Latin American payments ecosystems and regional acquiring dynamics preferred • Proven experience managing partner deliverables, resolving partner escalations, and analyzing volume reporting preferred • Fluent in Spanish and English preferred • Willingness and ability to travel up to 30–40% of the time across the region • Must be able to work without employer-sponsored immigration support

🏖️ Benefits

• Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI) • Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being • Remote work eligibility

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