Member Advocate

🔥 13 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Blue Cross Blue Shield of Massachusetts

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

⚕️ Healthcare Insurance

🏥 Healthcare

Insurance • Healthcare Insurance • Healthcare

Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. With over 80 years of market leadership, it provides services to approximately 3 million members, emphasizing security, stability, and peace of mind. The organization is dedicated to creating an inclusive workplace that fosters career development and well-being for employees. As an Independent Licensee of the Blue Cross and Blue Shield Association, it complies with federal civil rights laws regarding non-discrimination.

📋 Description

• Answer members’ questions and solve their problems • Explain members’ medical and dental packages • Provide attentive, friendly, and compassionate service • Guide members to needed answers and resolutions • Take calls with members for the majority of each week • Participate in phased new hire training • Dedicate time to learning, development, and research • Support career growth and development • Work in a structured, supportive, fast-paced, unscripted service center environment • Follow fixed shifts with scheduled lunches and breaks

🎯 Requirements

• High school diploma or equivalent required • 1+ years customer service experience, with frequent communication with customers by phone, email, and/or in person • Strong familiarity and comfort with technology, including Microsoft Office applications • Ability to quickly learn and adapt to new tools and software • Local to Eastern Standard time zone • Ability to frequently speak and use a headset while working on the phone • Ability to sit for long periods and work at a computer • Ability to establish an ergonomically comfortable, distraction-free physical work environment • Ability to adhere to BCBSMA’s Hybrid Working Guidelines, including video participation in trainings and meetings • Experience in fast-paced, unscripted service-first environments highly preferred • Bilingual capability highly desired

🏖️ Benefits

• Annual raise/bonus based on performance • Health benefits • Wellness benefits • Tuition reimbursement • 401(k) retirement benefits • Paid holidays • Vacation time • Personal time • Wellness time • Internal career pathing • Individual mentorship • Networking and events • Internal career growth opportunities • Employee Resource Groups • Paid time off • Medical, dental, and vision insurance • Suite of well-being benefits