HR Shared Services Customer Intake Specialist

🔥 0 minutes ago

⚜️ Louisiana, North Carolina, +3 more states – Remote

⚜️ Louisiana – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote ☕ Washington – Remote

💵 $19 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👩‍👩‍👧‍👦 Human Resources (HR)

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Highmark Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1852

⚕️ Healthcare Insurance

🤝 Non-profit

🌍 Social Impact

💰 $5M Grant on 2021-05

Healthcare Insurance • Non-profit • Social Impact

Highmark Health is a healthcare company committed to reinventing the healthcare system and improving its services for everyone. The organization offers a broad range of career opportunities across various fields such as clinical care, technology, finance, and marketing. Highmark Health emphasizes diversity, equity, and inclusion in its workforce, creating a supportive environment for employees from all backgrounds. The company has been recognized for its commitment to disability inclusion, diversity, and military-friendly employment. As an independent licensee of the Blue Cross Blue Shield Association, Highmark Health strives to create remarkable healthcare experiences for its customers and employees alike.

📋 Description

• Respond to inquiries and requests received from customers • Deliver timely, professional and courteous responses to all customers on initial inquiries and transaction support and execution • Provide courteous, respectful and reliable service to HR customers, including pre-hires, active and former employees and managers, and retirees • Assess and resolve customer inquiries and issues (via phone, email and chat) or escalate to the next level • Work with high quality and accuracy standards, capturing interactions within case management through case creation, update and closure • Learn and understand HR functional area knowledge and navigate finding and using content within the knowledge base to resolve inquiries efficiently and accurately

🎯 Requirements

• Bachelor's Degree- Business, Human Resources or related field • 6 years of relevant experience in lieu of Bachelor's degree • 2-5 years' of experience with Human Resources, or 2-5 years' of experience in call center/customer service • Experience with Workday or any other HR database or platform system • Knowledge of case management processes • Ability to work in a fast-paced environment while delivering quality results • Maintain strict confidentiality with regards to work processes and employee information • Translate & interpret foreign language (preferred)