Manager, Site Reliability Engineering

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $94.1k - $164.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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📋 Description

• Lead a team responsible for advancing IT operations through automation, self-healing capabilities, and AI-enabled solutions • Own and deliver a multi-year reliability, observability, and automation roadmap • Establish and monitor reliability performance measures, including MTTR, manual effort reduction, SLO attainment, change failure rate, and automated incident remediation • Lead organizational change toward engineering-led, automated reliability practices • Champion SRE practices and a customer-centric reliability culture across operations and development teams • Lead development of automation and self-healing capabilities, including runbooks, scripts, IaC, automated recovery, and scaling • Lead the design, deployment, and governance of agentic AI solutions for incident triage, root-cause analysis, and remediation • Apply AIOps and predictive analytics to detect anomalies, correlate events, and prevent incidents • Partner with security, compliance, and AI governance teams to meet policy and regulatory requirements • Translate availability targets into SLIs and SLOs and establish and enforce error budgets • Integrate and enhance CI/CD pipelines • Lead Chaos Engineering and resilience testing • Develop incident response plans, lead major incident management, and conduct blameless post-incident reviews • Lead capacity planning using usage and performance trends • Lead observability strategy and implementation for telemetry, monitoring, dashboards, and alerting • Enhance ITSM, ITOM, and ServiceNow workflows for automated incident creation, enrichment, and remediation • Lead and develop site reliability and observability engineers • Partner across technology teams and manage key vendor relationships • Perform other job-related duties as requested

🎯 Requirements

• Bachelor's degree in Business, Computer Science or related field required • Equivalent years of relevant work experience may be accepted in lieu of required education • Six (6) years of relevant IT experience required • Experience with monitoring tools such as Dynatrace, Splunk, ServiceNow, and Robotic Process Automation required • Three (3) years of IT lead or management experience required • Experience designing, developing, and providing operational support for distributed systems software in a microservice-style infrastructure required • Experience using Docker and Linux containers required • Fluency in at least one programming language such as Python, Java, or .NET • Proficiency in software applications and technical processes within a technical discipline such as cloud, artificial intelligence, machine learning, or mobile • Proficiency in continuous integration and continuous delivery tools such as Ansible, GitLab, and Terraform • Strong familiarity with ServiceNow ITOM • Expert with Dynatrace, Splunk, and SolarWinds Monitoring Platforms • Familiarity with Microsoft Azure infrastructure networking, compute, and storage primitives • Knowledge of code management with Git and GitHub workflows • Knowledge of Splunk Search Processing Language (SPL) • Splunk IT Service Intelligence platform knowledge • Familiarity with incident management and ITIL • Comfortable with a 24/7/365 always-up, always-available production service • ITIL Foundation or Practitioner certification preferred • Relevant cloud, Kubernetes, or SRE certifications are a plus

🏖️ Benefits

• Bonus tied to company and individual performance may be available • Substantial and comprehensive total rewards package • Employee total well-being support • General office environment • Travel is not typically required

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