Field Engineer

🔥 17 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $33 - $41 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Carestream

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

💰 $2.4G Debt Financing on 2013-06

Healthcare • Consulting • Manufacturing

Carestream is a company dedicated to providing innovative imaging solutions that significantly enhance patient care across various medical fields, including pediatrics, sports medicine, and veterinary services. They also specialize in non-destructive testing technologies, ensuring safety in critical industries like aviation and pipeline management. With a strong commitment to continuous innovation and operational excellence, Carestream values its employees as the driving force behind its mission to deliver high-quality products and services.

📋 Description

• Support the X-Ray Systems business as a Field Service Engineer based in Boston • Manage customer relationships through technical knowledge and effective service • Install, troubleshoot, service, and maintain equipment at customer sites • Service laser printers, networks, CR and DR X-ray imaging equipment, radio fluoroscopy equipment, and other hospital equipment • Conduct proactive customer visits and build customer credibility and trust • Communicate customer and equipment issues to customers and internal stakeholders • Identify and resolve customer issues and follow escalation processes • Provide customer service by meeting entitlements, expectations, commitments, and arrival times • Generate service revenue by offering solutions aligned with the service portfolio • Adopt, develop, and implement best practices • Mentor others and participate in the regional work team • Comply with state and federal regulatory, training, quality, and safety requirements • Manage company assets, labor time, parts, tools, test equipment, vehicles, and expenditures • Complete administrative duties including timesheets, service work orders, expense reports, FCOs, preventive maintenance, installation documents, and site/service documentation • Independently resolve equipment and customer issues • Complete preventive maintenance, FCOs, installations, and related tasks • Diagnose and resolve electronic, network, and mechanical problems • Provide telephone, remote technical support, and remote diagnostics when requested

🎯 Requirements

• Associate Degree in electronics or equivalent combination of education and experience • 2+ years of experience in diagnostic imaging or 4+ years of experience in the electronics industry, preferably in a field service environment • Knowledge of computers and networking • PC competency, including Microsoft Office Suite • Ability to apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment • Knowledge and use of necessary tools and test equipment • Ability to understand and utilize technical vocabulary • Ability to read and interpret schematics and site drawings with minimal assistance • Strong organizational and multitasking skills, self-discipline, and autonomy to work independently • Ability to adapt to changing work requirements in a complex, fast-paced environment • Ability to operate effectively in a team-driven environment and share knowledge • Exceptional customer service skills • Written and verbal communication skills with employees and customers • Must have and maintain a valid driver’s license and driving record compliant with Fleet Policy • Experience with X-Ray or complex medical devices and knowledge of Carestream equipment are desired • Must adhere to customer-required certification/credentialing for facility access

🏖️ Benefits

• Company provided vehicle • Laptop • Cell phone • Annual incentive plan • Benefits package • Home office-based work