National Account Service Manager

🔥 2 minutes ago

🏄 California, Colorado, +3 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $96k - $192k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Serve as the primary technical liaison for strategic accounts • Ensure seamless communication and support for national accounts • Maintain regular engagement with senior leadership at customer accounts • Address customer service needs and build strong relationships • Analyze service performance data to identify trends • Implement service improvement opportunities • Provide expert technical guidance and proactive problem-solving • Collaborate with engineering, manufacturing, and quality teams to resolve complex issues • Provide customer training on product functions, capabilities, maintenance, and repair requirements • Manage the goodwill process to maintain customer satisfaction and improve company performance metrics • Travel to regional dealer locations and client sites across national accounts

🎯 Requirements

• High School Diploma or GED • Valid driver’s license with a safe driving record • 3+ years of experience managing an end user technical relationship • 2+ years of experience with electrical, mechanical, or refrigeration systems • Willing and able to travel up to 60% via company vehicle and air travel across the United States • Private, distraction-free remote office setup with secure, high-speed broadband internet suitable for video conferencing and client communications • Able and willing to work 8:00 AM–6:00 PM Eastern Time, Monday through Friday • Residence within driving distance of a major commercial airport • Bachelor’s degree preferred • Broad knowledge and skills within a specific technical or professional discipline • EPA 608 Certification preferred • Previous experience in transportation, automotive, or HVAC industries preferred • Proficiency in Microsoft Office Applications preferred • Knowledge of or experience with Carrier Transicold products preferred

🏖️ Benefits

• Short-term cash incentives, subject to plan requirements • Medical, dental, and vision benefits • Wellness incentives • Retirement benefits • Paid vacation days, up to 15 days • Paid sick days, up to 5 days • Paid personal leave, up to 5 days • Paid holidays, up to 13 days • Birth and adoption leave • Parental leave • Family and medical leave • Bereavement leave • Jury duty leave • Military leave • Purchased vacation • Short-term and long-term disability • Life insurance and accidental death and dismemberment • Health Savings Account • Health Care Spending Account • Dependent Care Spending Account • Tuition assistance • Remote/home office work arrangement

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