Administrative Assistant – Behavioural Health

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Administrative Assistant

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Career Directions Ltd

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

👥 HR Tech

💼 Consulting

🎯 Recruiter

HR Tech • Consulting • Recruitment

Career Directions Ltd. is a proactive Human Resource Management consultancy firm specializing in Strategic Labour Force Outsourcing, Recruitment, Training, Payroll Processing, and Total Human Resource Management. Established in 2003, it serves as a one-stop shop for HR-related queries and support in and around East Africa. The company aims to champion best practices in Human Resource while addressing worker needs to achieve optimum productivity and profitability, all the while contributing to the success of its partners and improving community lives. Its core values include professionalism, respect, passion, and integrity.

📋 Description

• Support the day-to-day administrative operations of a busy behavioral health practice • Enter, update, review, organize, and retrieve patient, demographic, billing, insurance, and clinical-administrative information in EHR/EMR systems • Maintain accurate, complete, and organized electronic patient records and documentation • Submit, monitor, track, and follow up on pharmacy prior authorization requests and related appeals documentation • Communicate with pharmacies, insurance companies, healthcare institutions, patients, clinicians, and internal administrative staff • Respond to routine administrative patient questions and route clinical questions to licensed professionals • Process patient payments accurately and securely and maintain payment records • Use Google Workspace, Google Voice, and related systems for communication, scheduling, documentation, and data management • Support therapists, psychologists, psychiatric providers, and administrative staff by reducing administrative burdens • Follow HIPAA privacy, security, confidentiality, password, access-control, and cybersecurity procedures • Maintain a secure workspace and report suspected privacy, confidentiality, or security incidents • Follow through on tasks, document communications, escalate appropriately, and keep stakeholders informed

🎯 Requirements

• Bachelor's degree in a relevant healthcare-administration, health-information, health-informatics, public-health, health-services, or healthcare-focused business field • 3–5+ years of administrative experience in a healthcare setting • Experience supporting healthcare professionals or healthcare organizations • Previous experience using an Electronic Health Record (EHR) or Electronic Medical Record (EMR) system • Strong understanding of healthcare administration and patient-information workflows • Understanding of HIPAA, patient privacy, confidentiality, and protected health information handling • Strong computer and data-entry skills • Excellent attention to detail and accuracy • Strong organizational and prioritization skills • Ability to independently manage multiple administrative responsibilities • Excellent written and spoken English • Clear, professional, and easily understandable telephone communication • Strong interpersonal and customer-service skills • Ability to communicate effectively with patients, pharmacies, insurance companies, healthcare institutions, clinicians, and administrative professionals • Ability to recognize issues requiring clinical judgment and escalate appropriately • Strong proficiency with Google Workspace, including Gmail, Calendar, Drive, Docs, Sheets, Meet, Chat, and Google Voice • Ability to work independently in a remote environment • Ability to meet deadlines and follow established workflows • Reliable high-speed internet access • Professional and private workspace suitable for confidential healthcare information • Preferred: behavioral-health or mental-health administrative experience • Preferred: experience supporting psychiatric providers • Preferred: pharmacy prior authorizations, insurance companies, healthcare payments, remote U.S.-based healthcare organizations, U.S. healthcare terminology, Google Voice, or sensitive behavioral-health information

🏖️ Benefits

• Performance-based salary reviews and raises • Remote work flexibility