Director, Professional Services – Security

🔥 13 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $174k - $233.6k / year

⏰ Full Time

🔴 Lead

👮‍♂️ Cybersecurity / Security Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Lead Security Cyber & Physical Professional Services teams to achieve financial, utilization, revenue, retention, mobility, customer satisfaction, and delivery excellence targets • Ensure professional services operates at peak performance and aligns with market demand • Build relationships with customer decision makers, including CISOs, Security Directors, and Managers • Lead customer sales calls, services pricing, sales strategies, and customer strategies for services opportunities • Educate sales teams and customers about CDW Security practice services offerings and capabilities • Conduct face-to-face customer loyalty meetings (QBRs) for top services customers • Establish relationships with internal customers, vendor partners, and OEM contacts • Validate and approve pricing, scopes of work, and contracts for large or strategic engagements • Oversee strategic customer engagements and programs • Drive continuous improvement and apply lessons learned to future projects • Manage Senior Managers leading Security domain professional services functions, including Project Management • Coach and develop management teams and coworkers; provide performance feedback • Recruit and retain professional services coworkers and monitor coworker satisfaction • Set and manage coworker budgets and oversee compensation processes • Lead operational planning, capacity planning, staff planning, skills readiness, budgets, financial performance, and monthly forecasts • Collaborate on recruiting, onboarding, training, internal projects, and required resources and tools • Expand the services portfolio and define and launch new services offerings • Identify skill requirements and build capabilities internally or through partners • Implement methodologies for rolling out new products and plan staffing for new technologies • Collaborate across Sales, Solutions, Finance, Legal, Operations, and other teams to drive new offerings and customer demand • Champion CDW’s vision of becoming an AI-fluent organization

🎯 Requirements

• Experience and skill set commensurate with the stated pay range • Ability to lead Security Cyber & Physical Professional Services teams • Ability to manage Senior Managers and professional services functions, including Project Management • Ability to manage financial performance, budgets, forecasts, utilization, revenue, and profitability targets • Ability to develop services offerings, capabilities, partnerships, and team skill sets • Ability to perform capacity planning and organizational resource planning • Ability to collaborate with Sales, Presales, Solutions, PPM, Marketing, Finance, Contracting, EBO, RevOps, Executive, Legal, Coworker Services, Talent Acquisition, Managed Services, AXIS, and partner services • Comfortable exploring AI to enhance strategy, decision-making, and team performance • Ability to recruit, retain, coach, and develop professional services coworkers • Ability to implement operational best practices, automation, and delivery methodologies

🏖️ Benefits

• Annual bonus target of 25% subject to terms and conditions of plan • Benefits offered; details provided at https://cdw.benefit-info.com/ • Coworker compensation processes including bonuses and salary administration • Lab equipment and software provided as necessary for professional services success • Professional and technical development through coaching and training • AI learning and capability-building opportunities • Equitable, transparent, and respectful hiring process