Manager – Engineering, Managed Services

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $117k - $177k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👮‍♀️ Software Engineering Manager

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Lead a Managed Services Engineering team delivering cloud, automation, observability, security, infrastructure, and managed operations services • Own end-to-end service delivery and operational performance for assigned government customer environments • Ensure compliance with contractual commitments, SLAs, SLOs, operational standards, and applicable government requirements • Execute service level agreements using operational frameworks, SOPs, runbooks, service management practices, and governance processes • Drive continuous service improvement across processes, tooling, automation, service health, resilience, customer experience, security, and team performance • Allocate engineering resources to support, maintain, modernize, secure, and optimize cloud and hybrid technology services • Establish on-call and escalation practices for coverage, response, and operational continuity • Identify automation opportunities to reduce manual effort, improve reliability, and increase scalability • Serve as product owner for assigned cloud, hybrid infrastructure, automation, observability, and managed operations offerings • Champion responsible AI adoption, curiosity, experimentation, and continuous learning as a leader

🎯 Requirements

• Bachelor’s degree required and 5 years of experience, OR 9 years of work experience required • Previous consulting, managed services, cloud operations, infrastructure operations, or engineering leadership experience is a plus • Experience with ITIL-based process management, service delivery frameworks, operational governance, and continuous improvement is a plus • Ability to lead teams, gain consensus, prioritize work, and drive measurable results is a plus • Strong written and verbal communication skills is a plus • Experience with enterprise technology vendors, cloud providers, managed service platforms, or service management tools is a plus • Ability to travel up to 25% as needed is a plus • Experience with cloud and hybrid infrastructure, automation, observability, security, and managed operations • Ability to manage SLAs, SLOs, contracts, statements of work, runbooks, service management practices, and governance processes • Comfortable guiding responsible AI adoption and fostering continuous learning

🏖️ Benefits

• Annual bonus target of 20% subject to terms and conditions of plan • Benefits overview provided at https://cdw.benefit-info.com/ • Remote work arrangement • Opportunity to contribute to an AI-fluent organization and continuous learning culture