IT Operations Support Analyst – Tier 1

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Cellular Sales

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1993

📡 Telecommunications

🤝 B2B

👥 B2C

Telecommunications • B2B • B2C

Cellular Sales is a people-first Verizon Authorized Retailer committed to service, growth, and genuine connection. For more than 30 years, we have helped customers, businesses, and communities stay connected through personalized support and the strength of Verizon’s network. We invest in hands-on training, mentorship, and long-term career paths that help sales professionals build meaningful careers with real earning potential. Additionally, we support small and mid-sized businesses with wireless solutions that simplify operations, strengthen productivity, and keep teams connected wherever they work.

📋 Description

• Triage and resolve internal user issues, escalating support issues to appropriate personnel • Provide primary support for hardware, software, and administrative issues • Handle user requests through phone and IT service management systems with white-glove customer service • Answer, evaluate, and prioritize service requests through ticketing systems, phones, and chat • Research, troubleshoot, and drive timely, thorough issue resolution • Communicate plans, progress, and issues to appropriate personnel and follow up with end users • Record issues in the standard ticketing system and maintain historical problem documentation • Troubleshoot proprietary software and third-party software and applications • Troubleshoot and support desktops, laptops, tablets, payment terminals, and retail store technology • Support VIP-level requests with elevated customer service • Travel periodically to headquarters and retail locations for training or special projects • Adhere to documented company processes and report discrepancies

🎯 Requirements

• High School diploma or equivalent experience required • 1-year minimum verifiable technology support • Experience with Microsoft and iOS operating systems • Experience with Active Directory • Basic knowledge of networking • Industry N+ / A+ / S+ certifications • Ability to perform repetitious hand/eye movement • Ability to sit for long periods of time • Ability to utilize a monitor/screen for long periods of time • Ability to travel 1–10% • Full-time availability; days and hours depend on business needs • AS degree in technical field preferred

🏖️ Benefits

• Opportunity for additional hours based on projects or business needs • Remote work environment • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions