Bilingual Tier 1 Tech Support Technician, English & Spanish

🔥 9 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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JSI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1962

📡 Telecommunications

💼 Consulting

🔒 Cybersecurity

💰 Private Equity Round on 2018-10

Telecommunications • Consulting • Cybersecurity

JSI is a consulting and broadband solutions leader, offering communications providers a complete range of financial, engineering, regulatory, operational, and strategic services to help them find success at every stage of their businesses. Since 1962, JSI has partnered with hundreds of independently owned telecommunications companies across the United States, providing them with the essential tools and guidance needed to improve and expand their broadband services.

📋 Description

• Answer inbound tech support calls and make outbound calls to customers as needed. • Troubleshoot, investigate, and resolve customers’ peripheral-related problems. • Collaborate with the Contact Center team to provide professional, friendly, and efficient technical support to partners’ customers. • Keep detailed notes of all work performed on customers’ peripherals. • Manage and monitor the ticketing queue to ensure support requests are handled quickly, thoroughly, and efficiently. • Maintain 90% QA (quality assurance) ratings. • Work on ongoing and short-term projects assigned by management.

🎯 Requirements

• High school diploma or equivalent. • Fluency in English and Spanish required. • Excellent verbal and written communication. • Proficient knowledge of computer systems and networks, including diagnosing and resolving hardware and network issues. • Ability to manage time and prioritize multiple projects. • Willingness to solve complicated problems and see projects through to completion. • Preferred: 1+ years of experience in a technical support role. • Preferred: 1+ years of experience in a contact center environment handling high-volume calls. • Must be able to sit for long periods and use a computer keyboard and/or mouse while viewing a computer screen. • Manual dexterity, visual activity, verbal communication, and auditory skills are regularly required.

🏖️ Benefits

• Competitive salary + performance-based bonuses. • Comprehensive benefits package (medical, dental, vision, 401(k)). • Generous PTO and travel support. • Ongoing professional development and educational opportunities.