Software Support Technician I

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Solarity

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

⚡ Energy

🤝 B2B

🏗️ Construction

Energy • B2B • Construction

Solarity is a Chilean commercial solar developer and operator (part of Brookfield Renewable) that designs, finances, builds and operates utility-scale and distributed solar PV plants and battery energy storage (BESS) for businesses under long-term Power Purchase Agreements (PPA). Solarity offers turnkey solutions—rooftop, ground-mounted, carport and floating systems—taking 100% of the CAPEX and technical risk while providing 24/7 monitoring, guaranteed savings from day one, and services tailored to industries such as mining, manufacturing, retail, logistics, agriculture and education.

📋 Description

• Serve as the point of contact for inbound Service Desk calls regarding Solarity software • Route tickets, perform password resets, handle break/fix issues, respond to automated alerts, and escalate issues to level II or level III Service Desk associates • Provide remote customer support • Create detailed work logs and process documentation in Jira Service Management • Deploy software upgrades and maintain and schedule updates and hotfixes in customer environments • Configure proprietary configuration files • Manage bug fixes and software enhancements • Resolve problems in a timely manner to ensure customer satisfaction and eliminate downtime • Perform other duties assigned by Service Desk leadership • Develop awareness and working knowledge of phone and email etiquette, change control, PHI handling, and network security standards

🎯 Requirements

• 1+ year of technical support experience or an Associate’s degree in a related field required • Ability to research, troubleshoot, and resolve technical issues • Ability to guide and support other technicians toward successful resolutions • Strong presentation and communication skills • Keen attention to detail • On-call availability required • Experience implementing or maintaining software solutions desired • Experience with Citrix, JSON, Windows Deployment Services, and XML beneficial but not required