Director of Technical Operations

Job not on LinkedIn

🔥 1 hour ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 22 days.
• No salary listed.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Lead the end-to-end operational health, stability, and continuous improvement of Cencora’s Human Health eCommerce and Portal application ecosystem • Provide senior-level technical leadership for application support and complex troubleshooting • Investigate and resolve incidents involving application performance, system integrations, and data discrepancies using logs, traces, metrics, and system health indicators • Ensure Day 1 readiness for launches and lead post-launch stabilization • Lead and support critical incident management, root cause analysis, and post-mortem reviews • Drive corrective and preventive actions to prevent recurrence and reduce incident volume and recovery time • Establish processes to track operational KPIs, technical debt, and modernization opportunities • Collaborate with developers on application usage patterns, technical designs, and operational improvements • Partner with TPMs and PMOs to align operational activities with project timelines, release schedules, and business priorities • Work across functions and organizational boundaries to drive execution, accountability, and outcomes • Partner with infrastructure and cloud teams to optimize deployments, configurations, and performance across on-premises and Azure environments • Ensure adherence to security policies, compliance requirements, and operational best practices • Own operational stability, including Disaster Recovery, High Availability, and Business Continuity plans • Own and maintain operational documentation • Evolve observability, connectivity, resilience, and availability layers • Identify and mitigate technical risks throughout the delivery lifecycle • Influence product, engineering, design, and business stakeholders by simplifying complex technical challenges

🎯 Requirements

• Bachelor's degree in computer science, software engineering, information systems, engineering, or a related field, or equivalent experience required • 10+ years of experience in platform engineering, software engineering, infrastructure engineering, or a related field required • 5+ years of experience in a management capacity required • Significant experience leading technical operations and production support for customer-facing digital applications • Strong troubleshooting and incident response background across distributed systems, integrations, and data flows • Experience operating in hybrid environments (on-prem and Microsoft Azure) • Working knowledge of Java frameworks such as Spring and Quarkus • Working knowledge of JavaScript frameworks such as React.js • Working knowledge of Oracle, SQL Server, and NoSQL databases • Working knowledge of monitoring and observability tools such as Dynatrace, Azure Application Insights, and Kibana • Working knowledge of performance and diagnostic tools such as Selenium and LoadRunner • Working knowledge of CI/CD practices and tools such as Jenkins and Azure DevOps • Knowledge of networking concepts, authentication mechanisms including OAuth and SAML, and API integrations • Strong stakeholder management skills with the ability to influence across multiple teams and priorities • Excellent analytical, quantitative, and systems-thinking approach to problem solving • Experience building and operating scalable, highly available platforms/services using distributed computing patterns preferred • Experience with Confluence, Jira, and Power BI dashboards preferred • Demonstrated success establishing operational governance preferred

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Inclusive culture and wellness resources

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