Strategic Account Specialist

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🔥 0 minutes ago

🌵 Arizona, Utah – Remote

🌵 Arizona – Remote ⛷️ Utah – Remote

💵 $34k - $62.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Manage the day-to-day relationship between MWI and MVH strategic accounts • Provide superior customer service and support • Develop and maintain working relationships with relevant MWI departments • Provide all facets of customer service through high-volume phone support and email responses • Respond to customer calls, emails, and faxes regarding inquiries, concerns, and requests • Reconcile potentially damaged and lost shipments, including processing product returns and credits • Provide accurate information about products, pricing, services, policies, and procedures • Maintain detailed customer interaction records in the Orbit CRM system • Maintain frequent contact with internal and external customers to address issues • Analyze and investigate customer issues and take appropriate action • Complete assigned special tasks

🎯 Requirements

• High school diploma or equivalent required • Bachelor’s degree preferred • Customer service background preferred • Veterinary clinic experience desirable • Strong verbal and written communication skills • Intermediate or advanced Excel skills required • Proficiency with Word and Outlook required • Ability to deal with stressful situations • Strong customer service, interpersonal, and decision-making skills • Strong organizational skills with attention to detail and accuracy • Ability to work 8:30am–5:30pm MST

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities