Value Realization Manager, Customer Onboarding

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🔥 0 minutes ago

🌽 Illinois, North Carolina, +2 more states – Remote

🌽 Illinois – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $73.6k - $147.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Guide customers through onboarding activities and adoption milestones • Conduct onboarding sessions, customer training, and solution orientation meetings • Help customers establish success goals, use cases, and desired business outcomes • Ensure customers understand solution capabilities, workflows, and best practices • Support customers transitioning from implementation into operational use • Define measurable success criteria and KPIs with customers • Track adoption, utilization, and outcome metrics • Document and report customer achievements, business impacts, and realized value • Assist with customer success plans and value realization reports • Identify opportunities to improve adoption and customer outcomes • Collect, document, and synthesize customer feedback • Identify trends, challenges, and enhancement requests • Translate customer feedback into actionable insights for Product teams • Participate in customer meetings, surveys, user groups, and feedback initiatives • Help validate new product features and enhancements • Build relationships with customer stakeholders and end users • Conduct check-ins to assess adoption progress and satisfaction • Respond to customer questions and connect them with internal resources • Escalate risks and adoption challenges and close the loop with customers • Partner with Customer Success counterparts across business units • Maintain customer data, outcome tracking, and feedback documentation • Contribute to onboarding guides, playbooks, customer-facing resources, and adoption best practices • Support internal reporting on customer outcomes, adoption trends, and satisfaction metrics • Recommend process improvements based on customer experiences and feedback

🎯 Requirements

• 4+ years of experience in Customer Success, Customer Experience, Account Management, Value Realization, Product Adoption, or related customer-facing roles • Experience onboarding customers and supporting software, digital, or service-based solutions • Experience in healthcare, pharmaceutical, technology, SaaS, or digital product environments • CAPM, Scrum Fundamentals Certified, or equivalent certification preferred • Familiarity with customer success methodologies and adoption frameworks • Strong analytical skills and ability to measure and communicate customer outcomes • Experience gathering and synthesizing customer feedback • Excellent communication, presentation, and relationship-building skills • Strong organizational skills and attention to detail • Experience using customer success platforms, CRM systems, survey tools, or analytics platforms • Knowledge of outcome measurement, user adoption metrics, and customer journey mapping

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities