Customer Success Manager

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $50k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cennox

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

💼 Consulting

📦 Logistics

🏭 Manufacturing

💰 Private equity on 2021-07

Consulting • Logistics • Manufacturing

Cennox is a global managed-services provider that delivers technology installation, security integration, and facility transformation for retail and banking customers. The company installs and supports payment and banking hardware (ATMs, ITMs, teller devices), upgrades security infrastructure, and handles store and branch redesign, branding, and fit-outs, offering end-to-end project management and ongoing operational support.

📋 Description

• Establish strong relationships with existing clients and serve as their single point of contact • Promote Cennox services to existing clients • Develop and maintain Business Account Manuals (BAMs) for assigned service accounts • Distribute BAMs to field, call center, logistics, and client service personnel • Review customer contracts to understand contractual obligations and expectations • Handle service-related issues, escalations, and invoice disputes in a timely manner • Establish and maintain regular customer meetings and meeting minutes • Conduct video conference calls as requested by customers • Review monthly reporting and recommend improvements to performance, efficiency, and customer satisfaction • Review additional Cennox services to identify new business opportunities • Review the customer billing queue daily • Perform other duties as assigned

🎯 Requirements

• Microsoft Office Suite proficiency, including Microsoft Office and other relevant applications • Customer relationship building skills • Organizational abilities, including time and task management and multitasking • Industry knowledge and experience • Professional appearance and backdrop for customer video conference calls • Employment eligibility verification through E-Verify

🏖️ Benefits

• Equal opportunity employer • E-Verify participation